Job Description

Company Description
About IGT1 Lanka
IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world's leading private equity firms; EQT Group, Hg, and TA Associates. We're also proud to be a sister company of IFS, Sri Lanka's largest and most established technology company.
At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.
With a team of over 300 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.
Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

About the client: CFC
The customer is a leading global provider of insurance products and services. For over 20 years CFC has built market-leading solutions to some of the insurance industry's biggest challenges. CFC use technology and data science to stay one step ahead. From developing cutting-edge insurance products, pioneering autonomous underwriting, deploying advanced threat intelligence, to offering unparalleled service to their partners and customers, they are re-imagining the world of specialist insurance.
About the role:
We are seeking an experienced and dynamic Director / Senior Director - Site Operations (also known as Site Leader) to oversee and manage our overall and new CFC Sri Lankan team. This role will be responsible for leading a diverse group of professionals, including technical engineers, customer service (CS) teams, and general and administrative (G&A) staff. The Site Leader will play a crucial role in ensuring operational excellence, fostering a positive work environment, ensuring companies leadership is informed on local developments and progress, and aligning the Sri Lanka team's objectives with the broader goals of CFC. The role will report into the onshore CFC leadership and thus ensure that the company strategy, business plan, culture, and objectives are executed successfully by the offshore team.
Key Responsibilities:
Leadership and Management

• Work closely with the leaders of engineering, customer support, Finance, HR, and IT departments to ensure their respective teams in Sri Lanka are effectively managed and aligned with global objectives.
• Foster a collaborative and inclusive work culture that promotes innovation, continuous improvement, and high performance.
• Ensure that all local staff are aligned with CFC's strategic objectives and values.
• Cultivate and maintain strong relationships with key stakeholders, including customers, industry partners, and internal teams, to drive business growth and establish market
• Serve as a thought leader and advocate for CFc's delivery services, representing the company locally at industry conferences and events. Act as a sponsor and advocate for companywide initiatives in HR, hiring & employer branding initiatives and other key company initiatives.

Operational Oversight

• Oversee day-to-day operations of the Sri Lanka site alongside the local operations, facilities, and HR teams, ensuring efficiency, productivity, and compliance with company policies and local regulations.
• Develop and implement processes that support the company's global goals while addressing local needs and challenges.
• Monitor key performance indicators (KPIs) and provide regular reports to senior management on site performance.
• Join onshore leadership calls, meetings, events, and ensure communication of the same to all offshore staff via local all hands calls, team meetings, and other event participation.
• Implement the requisite governance and reporting requested from CFC leadership.
• Ensure effective budget management, forecasting, and resource allocation to support operational goals and financial discipline.
• Lead and manage organizational change, ensuring successful implementation of change initiatives, driving adaptation while helping employees to navigate change.

Team Development and Talent Management

• Drive talent acquisition, retention, and development initiatives to build a strong and capable workforce.
• Identify training and development needs across the teams and implement programs to enhance skills and competencies.
• Ensure the successful onboarding of all new joiners and assist in the interviews, selection and offers of all vacancies.
• Drive increased productivity, motivation, collaboration and team dynamics to ensure a holistic and seamless operation.
• Collaborate with department heads to identify and develop local leadership, ensuring that future leaders are nurtured within the Sri Lanka operation.
• Coach and mentor direct reports and next layer of Leaders to meet business objectives and maintain succession pipeline.

Strategic Planning and Execution

• Collaborate with senior leadership to develop and execute site-specific strategies that contribute to the company's overall growth and success.

Compliance and Risk Management

• Ensure the site operates in full compliance with local laws, regulations, and company policies.
• Identify potential risks related to site operations and implement mitigation strategies.
• Ensure strict adherence and management to the company Code of Conduct, Diversity Policy, Health and Safety, and Information Security Policy.

Facilitate Communication:

• Act as a conduit for communication between the Sri Lanka teams and global department heads, ensuring that information flows smoothly and that local concerns and achievements are communicated effectively.

Qualifications
Preferred Skills and Experience:

• Bachelor's degree in business administration, Engineering, Information Technology, or a related field. MBA or advanced degree is a plus.
• Minimum of 8-10 years of experience in a leadership role, preferably managing a diverse team across engineering, customer service, and G&A functions.
• Proven experience in operational management, with a strong track record of driving performance and achieving results.
• Strong leadership and people management skills, with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Experience working in an international, multicultural environment is highly desirable.
• Knowledge of local laws, regulations, and business practices in Sri Lanka.
• Working in a Matrix orgnanisation consisting of local employer, onshore company and local operational team, as well as reporting and stake holder management across several departments of the onshore company.
• Strategic thinker with robust problem-solving abilities and a focus on delivering measurable results.
• Deep understanding of global delivery operations, vendor management, and the ability to navigate complex organizational dynamics.
• Knowledge of modern software development / deployment / delivery / support methodologies, BPO processes, and best practices.
• Familiarity with regulatory requirements and market dynamics affecting offshore and nearshore operations. A strong knowledge human resources best practices together with a strong knowledge of local labour / legal / financial / administrative compliance requirements.
• Ability and flexibility to accommodate global time zones. Willingness and ability to travel as necessary, including international travel, to CFC headquarters, remote offices, industry events, and customer sites as needed, sometimes with short notice.