Job Description

Description
Position at GroupM Nexus
Job Specixefxacx81cation
Title:
Discipline:
Location:
Director, Product Training
Choreograph Product Deployment & Operations
London (or NYC)
WHO WE ARE LOOKING FOR
The Director, Product Training will be responsible for creating, executing and ongoing
development of training strategies across the assigned product portfolio. They will ensure
all hands-on users of the applications are well-equipped to utilize our products to their full
potential, leading to increased engagement and success.
The role will report to the VP, Product Training and will work in partnership with subject
matter experts in the assigned Product & Engineering pillar, in collaboration with other
Enablement functions such as Product Marketing and Support and with the regions to
deliver a consistent and compelling training oxefxacx80ering across the product portfolio.
The Director will lead a team of Product Trainers who identify training needs and develop
training curricula and learning content for various audiences across the product portfolio.
WHAT WILL YOU DO?
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Implement the Product Training vision and oversee the overall training roadmap for
your product portfolio to deliver exefxacx80ective, comprehensive product training programs
that deliver measurable adoption and exefxacx80ective usage of our applications. Ensure that
the training programs are consistent across all regions, achieving the overall
objectives, delivering the same message, and using the same materials.
Collaborate with Product team SMEs to ensure deep understanding of product
functionality, features, and benexefxacx81ts. Translate this knowledge into engaging training
material and programs that cater to dixefxacx80erent learning styles, and that are scalable
across multiple products and user segments using a variety of delivery methods,
including e-learning courses, self-help materials, knowledge base content,
web-based tutorials and trainer-led workshops.
Identify areas of training needs and assess user challenges with adoption of our
applications. Develop and implement learning strategies to address these needs.
Monitor progress and suggest continuous improvements to our training oxefxacx80ering.
Measure the exefxacx80ectiveness of training programs and make data-informed decisions to
improve them continuously.
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Work with the Enablement and Marketing teams on supporting materials and
communication strategies to equip users with the knowledge and skills to leverage
product capabilities exefxacx80ectively.
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Build, lead and inspire a team of training specialists to achieve Choreograph Product
and Engineering goals and objectives.
Ensure you and the team continuously learn about new product developments and
updates, so that training programs and content is updated accordingly.
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Evaluate, design and execute innovative and engaging approaches to product
training. Understand trends, identify potential opportunities and gaps, leverage
external best practices, and develop learning initiatives that drive business results.
WHAT WILL YOU NEED?
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Proven experience in a leading Product Training role.
Substantial experience with training needs assessment, content design, curriculum
development and delivery, and program coordination, with a proven ability to drive
tangible end user adoption.
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Solid understanding of adult learning principles, modern training techniques and
training measurement frameworks.
Familiarity with product development lifecycles, agile working structures, project
management.
Exceptional communication skills, both written and verbal, with the ability to
communicate complex technical concepts to non-technical audiences.
Proven success in developing a diverse team of talented individuals, and ensuring
they work well across the organization.
Strong project management skills, with the ability to juggle multiple responsibilities
and meet deadlines.
Ability to inxefxacx82uence and align cross-functional, highly matrixed, multi-geographical
teams.