Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. DIRECTOR, PRODUCT MANAGEMENT - Lead-to-Cash This position reports to the Vice President of CPQ, Order Management, and Lead-to-Cash ServiceNow is looking for an outstanding product management leader to drive product strategy and execution of emerging and new products in our Lead-to-Cash portfolio. This leader will closely partner with engineering, platform, vertical products teams, and GTM teams to craft a compelling product offering and follow through with best-in-class roadmap execution to create market-leading products that leverage ServiceNow differentiators to solve key challenges for companies transforming their customer experience. The ideal candidate is a product management expert with domain expertise in CPQ, CRM, and Order Management, and feels comfortable working in a fast-paced, dynamic environment with minimal guidance. The ability to be nimble, flexible, and deliver value to our customers in a matrixed environment will be a key attribute. What you get to do in this role: Partner with cross-functional teams to formulate product plans and execute on product roadmap (Engineering, UX, GTM teams, other Product Managers) Leverage internal (other product teams) and external partners to create offerings in the market with clear differentiation and faster time-to-value Distill complex problems into easily understood requirements to engineering and development partners within the organization Be instrumental in driving user experiences that delight end users while delivering value to customers. Lead prototyping and early ideation of new product features, and capabilities. Communicate product priorities and build consensus. Qualifications To be successful in this role you have: 10-15+ years of enterprise application product management type roles with at least 5+ years in CRM/CPQ related SaaS markets Strong domain knowledge in SFA, CPQ, Order Fulfillment, and Customer Service. Background in Telco, Technology, and Media verticals will be a plus. Entrepreneurial approach and comfortable in a dynamic, results-driven environment that includes a background in both small and large organizations. Relentless focus on product-market fit deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions Excellent cross-functional collaborator, able to influence and drive cross-functional teams toward a goal. History of teamwork and willingness to roll up sleeves to get things done in a matrixed environment is key. Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations understanding and experience with using data and analytics to optimize the user experience and enhance the product. Excellent written and oral communication, with the ability to communicate effectively on both technical and business topics able to present effectively to multiple audiences. Self-directed with the ability to think strategically and execute tactically attention to detail and proven ability to manage multiple, competing priorities simultaneously. Ability to be hands-on, starting small, and scaling up over a period. Ability to handle multiple competing priorities in a fast-paced environment, focusing on high-impact activities. You are a practitioner of Agile methodologies and making them work in different organizations and environments. You can effectively manage a team of product managers with direct and matrixed reporting relationships Knowledge of the ServiceNow platform and current applications portfolio is a plus. For positions in the Bay Area, we offer a base pay of $198,500 - $347,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. #Productjobs Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

foundit