Job Description

Director, Process Excellence

What this job involves \xe2\x80\x93

Business Analysis

• Contribute to the data gathering, synthesis, and interpretation of process and technology solutions
• Calculate financial benefits to build and/or support the business case for change

Process Design

• Design and facilitate process discovery workshops including data gathering, data synthesis, meeting preparation, facilitation, and documentation of outcomes
• Design and facilitate process improvement workshops, document processes, synthesize and develop executive summary materials
• Document process design requirements, process flow maps, and technical design documentation for supporting technology (using JLL standard documentation tools)
• Translate future state process designs into an actionable delivery and change plan

Project Management

• Supports the Portfolio Lead and Program Manager to develop project plans for delivering future state process designs and breakthrough improvements.
• Coordinates with other transformation leads (i.e. Automation, Technology, Organization Design) to build project plans that deliver large-scale transformations.
• For smaller discrete process excellence projects, develops and manages project plans associated with discovery, design, and delivery of future state process designs and improvements.

Sound like you? To apply you need to be:

• Lean Six Sigma experience (Black Belt certified)
• Experience in working or managing transformation programs

Performance objectives

• The Sr. Manager of Operational Excellence will be accountable for establishing the Process Reengineering Framework with agreed-upon metrics and reporting. They will be responsible for establishing baseline performance for different metrics / OLA\xe2\x80\x99s / SLA\xe2\x80\x99s etc.
• They would also apply Lean Six Sigma to improve processes and will also lead and facilitate Change Management efforts for JLL programs to drive and sustain transformation.

Key skills

• Lean Six Sigma experience - BB Certified
• Process mapping and documentation - ability to quickly understand complex processes and create process/data-flow/systems maps
• Process-oriented with strong analytical skills in problem identification & resolution
• Well-versed in the knowledge of Six Sigma quality tools & LEAN methodology
• Financial acumen and ability to convert process improvements into financial savings
• Sound understanding of current technologies/ solutions available to improve business processes
• Demonstrated ability to effectively analyse data to identify trends and baseline SLAs and OLAs
• Experience with process intelligence and mining tools and interpretation of the data for process improvement.
• Demonstrated ability to utilize quality management tools to improve organizational performance and customer satisfaction
• Excellent facilitation skills to work with diverse teams in standardizing the processes
• Outstanding verbal and written communication skills, including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments

What you can expect from us

You\xe2\x80\x99ll join an entrepreneurial, inclusive culture. One where we succeed together \xe2\x80\x93 across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Location:

On-site \xe2\x80\x93Gurugram, HR

Job Tags:

JBS

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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