Job Description

Summary The Director, Platform Operations, will oversee the day-to-day operations of our platforms and business applications. The ideal candidate will have a strong background in platform management, management of business applications with excellent leadership skills, and a passion for optimizing performance and ensuring reliability.

Key Responsibilities:
Lead and manage the platform operations and applications operations team, providing guidance, mentorship, and support.
Oversee the monitoring, maintenance, and optimization of platform(s) and applications performance to ensure high availability and reliability.
Develop and implement operational plans, policies, and procedures to enhance efficiency and effectiveness.
Collaborate with cross-functional teams to identify and resolve platform and applications related issues and improve overall user experience.
Ensure compliance with industry standards, security protocols, and regulatory requirements.
Analyze operational data and metrics to identify trends, areas for improvement, and opportunities for innovation.
Manage and prioritize platform-related projects, ensuring timely delivery and alignment with business objectives.
Stay up to date with the latest industry trends, technologies, and best practices to drive continuous improvement.
Essential Requirements:

• Novartis seeks an individual with extensive experience in the pharmaceutical or healthcare industry, with a deep understanding of platform operations, applications operations, monitoring tools, and performance optimization techniques.

Bachelor's degree in computer science, Information Technology, or a related field (master's degree preferred).
Proven experience in platform operations, with a minimum of [5] years in a leadership role.
Strong knowledge of platform management, monitoring tools, and performance optimization techniques.
Excellent problem-solving skills and the ability to make data-driven decisions.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) is a plus.
Strong understanding of security best practices and regulatory compliance.
15 years of experience in the pharmaceutical or healthcare industry, with a strong focus on operational excellence in healthcare setting.
Minimum 8 years of experience in enabling platform operations at scale. Proven track record of enabling data-driven decision-making at a senior leadership level, including addressing complex business challenges.
Desired Reuirement:
Strong analytical background, strategic thinking and problem-solving skills, with the ability to translate complex data into actionable insights and aligning them with business priorities to drive impactful results
Skills Desired Agility, Brand Awareness, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Strategy, Digital Marketing, Go-To-Market Strategy, Influencing Skills, Inspirational Leadership, Marketing Strategy, Media Campaigns, People Management, Product Marketing, Product Roadmap, Return on Investment (ROI), Stakeholder Engagement, Stakeholder Management, Strategic Marketing

Skills Required