Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Director - Projects at JLLRole OverviewAs a Delivery Lead at JLL, you will oversee the successful implementation and delivery of client solutions, ensuring high-quality service delivery across real estate projects and technology initiatives. You will coordinate resources, manage stakeholder relationships, and drive operational excellence to achieve business objectives.

Key ResponsibilitiesManage end-to-end delivery of client solutions, services, and projects within scope, budget, and timeline

Develop and implement delivery strategies and operational plans aligned with client requirements

Lead cross-functional teams to ensure seamless execution and service delivery

Establish and maintain project governance frameworks, KPIs, and reporting mechanisms

Proactively identify and mitigate delivery risks and resolve escalated issues

Foster client relationships through regular communication, expectation management, and value creation

Drive continuous improvement initiatives to enhance delivery processes and methodologies

Ensure compliance with JLL standards, industry regulations, and contractual obligations

QualificationsBachelor's degree in Business, Real Estate, Technology, or related field

15 + years of experience in service delivery management, preferably in real estate or professional services

Proven track record of successful project/program delivery and team leadership

Strong understanding of delivery methodologies (Agile, Waterfall, hybrid approaches)

Experience with process optimization and continuous improvement frameworks

Client relationship management experience with demonstrated results

Professional certification in project/program management (PMP, PRINCE2, Agile) preferred

Skills & AttributesStrategic thinking with exceptional problem-solving abilities

Outstanding leadership, communication, and interpersonal skills

Strong negotiation and stakeholder management capabilities

Adaptable to changing priorities with ability to manage multiple initiatives simultaneously

Results-oriented with focus on quality and operational excellence

Business acumen with ability to align delivery outcomes with strategic objectives

Collaborative approach to team building and talent development

What We OfferCompetitive compensation package with performance incentives

Comprehensive benefits including health, retirement, and wellness programs

Professional development and advancement opportunities in a global organization

Dynamic, inclusive work environment that values innovation and collaboration

Opportunity to work with leading clients and cutting-edge real estate solutions

Commitment to sustainability and creating positive impact in the communities we serve

JLL is an equal opportunity employer committed to diversity, equity, and inclusion.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.