Job Description

Summary Contribute to functional excellence and support the Patient & Provider Analytics function with a focus on Immunology, Neuroscience, and CRM therapeutic areas. Assist with the talent agenda through talent hiring, onboarding, career development, and retention planning. This role requires an individual who understands the complexities of healthcare data, supports innovation in patient journey mapping, and helps prioritize patient and provider pools to maximize growth opportunities. By contributing to improved patient outcomes through data-driven tailored engagement strategies, this role will be essential in supporting the advancement of company's mission to deliver impactful healthcare solutions and drive sustainable business growth.

Director - Patient & Provider Analytics
Location - Hyderabad #LI Hybrid
Major Responsibilities:

• Enhance / improve the ways of working and operational efficiency btw EH and HYD, continue to build capabilities to increase offering and excellence (continue to strengthen the COE) and create strong culture of collaboration, accountability, challenge, excellence, innovation and continuous improvement

• Collaborate closely with the EH team in a high accountability role, ensuring delivery meets expected outcomes and focus on joint impact. Analyze patient and provider groups using data to create personalized marketing and engagement plans.

• Provide insights to understand prescribing patterns and improve engagement strategies. Work with teams to identify key healthcare providers and accounts based on their prescribing habits and patient potential.

• Help create personalized marketing strategies and outreach plans to meet unique customer needs. Assist in mapping patient journeys to identify key steps and prioritize patient groups for growth. Ensure accurate tracking of account performance and execution.

• Lead a team of experts in Hyderabad for patient, provider and account related analytics and drive hiring, onboarding, and coaching team members to build a collaborative, high-performing culture.

• Oversee performance management of the team, including objective setting, regular check-ins, year-end appraisals, and career planning, leveraging GLINT metrics & feedback. Lead efforts to upskill, mentor, and support the professional growth of the team members, ensuring their sustained development and alignment with organizational goals.

• Prioritize IDS efforts across inbound requests, foster collaboration and alignment across IDS functions.

Minimum Requirements:

• Bachelor's degree in related field is required; Master of Science and/or MBA strongly preferred

• The ideal candidate will have strong analytical skills and extensive experience in leveraging pharmaceutical data-driven insights to drive strategic engagement initiatives. The candidate should have deep understanding of patient, physician and account data, behavioural, attitudinal, and clinical data in a healthcare network and a proven history of leveraging these to inform key decisions

• 15 years of experience in the pharmaceutical or healthcare industry, with a strong focus on HCP, patient and payer strategic insights and analytics

• 5+ years of domain expertise in these areas are highly desired: secondary data analytics, data science, field analytics and insights, primary market research, market access and patient service analytics, or other related strategic analytics and management consulting

• 10+ years of people management experience. Proven track record of enabling data-driven decision-making at a senior leadership level, including addressing complex business challenges and shaping organizational strategy particularly in therapeutic areas

• Experience in creating end-to-end patient and provider journey maps. Proven ability to develop and leverage human insights to inform strategic initiatives and engagement strategies. Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs and priorities

• Proficiency in data analysis and interpretation, with experience in handling complex datasets. Strong analytical skills with proficiency in data analysis tools and software (e.g., SQL, R, Python). Proven ability to work effectively with cross-functional teams, including market research, marketing, and patient engagement, to drive strategic alignment

• Excellent communication skills, with the ability to present complex insights and strategies effectively to diverse audiences. Strong analytical background, strategic thinking and problem-solving skills, with the ability to translate complex data into actionable insights and aligning them with business priorities to drive impactful results

• 3 days a week in office is mandatory.
• Team Size: 35 -40 associates
• Direct Reports: 6 Leads

Why Novartis: Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You'll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.
Skills Desired Agility, Brand Awareness, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Digital Marketing, Go-To-Market Strategy, Influencing Skills, Inspirational Leadership, Marketing Strategy, People Management, Product Positioning, Product Roadmap, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing

Skills Required