Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



This role leads and oversees complex operating model designs and transformations within JLL, generally for entire sub-segments or corporate functions. Working with country and sub-segment board members to drive business change and influence senior stakeholders to enact change through exceptional communication skills. The role is critical in structuring holistic transformation programs while engaging wider JLL transformation capability to deliver on the ground.

The role will:

Have specialized depth and/or breadth of expertise in operating model design and optimisation



Interpret internal or external business issues and recommends best practices



Work independently, with guidance in only the most complex situations



Lead unit teams or projects



The successful candidate will combine the ability to lead teams and workstreams with excellent communication, data analysis and project management skills. The candidate needs a commercial mind-set, strong financial and business understanding and excellent listening and communication skills. A logical, structured approach to problem solving and common sense are key.

Experience:

Strong professional experience and proven track record in diagnosing business challenges, and a collaborative, data-driven approach to designing solutions and delivering results



Working with senior stakeholders across multiple jurisdictions for process improvements including automation, technology enhancements, offshore migration and/or significant changes to location strategy



The ideal candidate will have experience of business transformation roles with a demonstrable track record of supporting operating model changes across diverse business environments.



Change management experience in support successful implementation of transformation programs



Understanding of / exposure to global real estate markets preferred but not essential



Responsibilities

Leading holistic operating model design diagnostics, identifying thematic improvement themes to support business case drafting and internal investment processes



Lead operating model assessments using data and analytics to identify improvement opportunities across people, process, technology, and governance dimensions.



Develop of target operating models aligned with client strategic objectives and informed by quantitative performance benchmarks.



Use JLL's operating model design methodologies and principles to form future-state people, process, technology, governance and location strategies that deliver on business and functional objectives



Facilitate business and functional leads in the delivery of the future-state operating model design



Engage with internal clients and build trusted relationships while identifying opportunities for service expansion.

Skills and capabilities:

Good understanding and expertise in opportunity assessments and Target Operating model design and delivery programs



Ability to understand and resolve business challenges and recommends best practices to improve products, processes or services



Strong influencing capabilities to build consensus across diverse stakeholder groups and organizational boundaries



Emotional intelligence to navigate sensitive organizational changes and address stakeholder concerns



Translate complex operational data into actionable insights to drive operating model design decisions.



Communicates difficult concepts and negotiates with stakeholders to influence and adopt a different point of view.

Expert at communicating through presentations, narrative and story-telling



Build and establish data-driven performance metrics and measurement frameworks to evaluate operating model effectiveness.



Strong capability in using Microsoft Office applications, especially Excel and PowerPoint. Power BI experience valued



Ability to leverage automation and AI to drive improved outcomes



Strong ability for benefit quantification, scenario modelling, and business case development. Financial acumen to assess P&L impacts, and navigate investment approval processes

Behavioural competencies:

Thinks strategically, simplifies the complex, solves complex problems, sees the big picture



Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive



Helps others - Builds relationships, actively collaborates, helps others succeed.



Acts decisively, drives results, passion to win, takes ownership, accountable, resilient



Focuses on customers and clients, business/financial acumen, JLL first



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.