Job Description

Job Requisition ID #
25WD89744
Position Overview
The Director of Software Engineering, Customer Success & Support Applications leads a team of software engineers, quality engineers and systems analysts focused on developing and maintaining scalable, reliable technology solutions that support Customer Success and Support operations. This role is responsible for execution excellence across the full software development lifecycle, ensuring system stability, scalability, and continuous improvement of internal platforms.
Key Responsibilities:
Team & Delivery ManagementLead, coach, and scale up a high-performing team of software engineers and business systems engineers Drive execution of system development, enhancements, integrations, and new feature development across platforms like Salesforce Service Cloud, Gainsight, and related applications supporting the function Manage workload planning, sprint execution, backlog grooming, and technical prioritization working closely with Product, Architecture, Experience Design and Program management organizations


Engineering ExcellenceDefine and enforce development standards, code quality, and documentation practices Ensure high system uptime, performance, and responsiveness across all Success & Support applications Champion DevOps, CI/CD pipelines, and test automation for improved release cycles


Systems OwnershipOversee the development, and maintenance of applications supporting support ticketing, case routing, customer health dashboards, onboarding workflows, and support knowledge bases Own technical roadmaps for internal platforms, ensuring alignment with business objectives and long-term scalability


Collaboration & GovernanceCollaborate with Product Owners and Solution Architects to turn business requirements into technical specifications Ensure adherence to security, compliance, and audit requirements for all supported systems Track KPIs related to platform performance, delivery velocity, and operational support

Minimum Qualifications:12+ years of experience in enterprise application engineering, with 3-5 years in a leadership role Hands-on experience with platforms like Salesforce (Service Cloud), Gainsight, and voice applications Proven ability to manage hybrid teams of engineers, admins, and systems analysts Strong background in agile methodologies, technical program management, and systems integration Excellent problem-solving and communication skills 15%+ of travel including managing global applications


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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
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Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
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