Job Description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


We are seeking an accomplished and seasoned professional to take on the role of

Director of Service Delivery - AMS

.


With a minimum of 21-29 years of experience, this strategic leadership position provides an opportunity to oversee delivery operations in a Managed Services environment, driving innovation, service excellence, and operational efficiency while cultivating strong relationships with stakeholders.

Responsibilities

Lead the Delivery Organization by owning one or more accounts and serving as the primary customer-facing leader to mature and expand services Oversee the complete delivery lifecycle for a portfolio of complex projects, ensuring consistent service quality and client satisfaction Ensure effective incident management, leveraging enhanced monitoring systems to implement early warning mechanisms Define strategies to improve automation levels and successfully implement DevOps principles across delivery teams Drive improvements in system performance and stability to significantly elevate the customer experience Implement the GenAI program to boost productivity within support and operational teams Formulate and execute strategies to enhance client satisfaction and improve employee engagement metrics, including reducing project attrition rates Foster a culture of innovation and ensure measurable progress in innovation programs across the organization Drive strategic growth initiatives to deliver business development outcomes and increase revenue streams Serve as a key advocate for employee development, building high-performing and motivated teams aligned with business objectives

Requirements

21-29 years of overall experience in IT Proven experience in leadership roles within Managed Services environments (AMS or ADMS), with expertise in service delivery Deep understanding of end-to-end Service Design, Service Integration, and Management Expertise in implementing automation, DevOps practices, and improving monitoring and alerting systems Proven background in elevating system performance, stability, and reliability in large-scale service environments Strong business development capabilities with a track record of driving significant revenue growth Proven ability to effectively restructure and reorganize delivery teams to meet evolving business goals Showcase of successfully driving strategic plans and achieving long-term organizational objectives Strong communication and relationship-building skills with customers, employees, and stakeholders at all levels

We offer

Opportunity to work on technical challenges that may impact across geographies Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications Opportunity to share your ideas on international platforms Sponsored Tech Talks & Hackathons Unlimited access to LinkedIn learning solutions Possibility to relocate to any EPAM office for short and long-term projects Focused individual development Benefit package: + Health benefits
+ Retirement benefits
+ Paid time off
+ Flexible benefits
* Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)