Job Description

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: In the heart of Worli - the business hub of Indias largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.PurposeManages and supervises the Security DepartmentSpecial RequirementsHas 4 to 5 years of relevant experience in hotel securityPossesses excellent English, math and psychometric abilities and speaks Hindi proficientlyExperienced in fire fighting, crowd control and first aid trained. CPR certification preferableMilitary or Police background is preferredKnowledgeable of statutory building local laws and regulationsMajor ResponsibilitiesGeneralBuilds a motivated and skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programmesActively plans and manages the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees' continuous development and personal growthOrganizes and manages the department in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between departmentsDisplays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden RuleDemonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goalsPrepares annual plans and forecasts, consistently monitors and manages budgetary goalsDepartmentalManages and supervises the day to day outsourced security force of the hotel to ensure the safety and security of all guests, personnel and propertyResponsible for writing and implementing the Hotel's crisis manual, including Fire & Safety Evacuation planEnsure the hotel security is up to international standards keeping in mind current threat levels in the regionWrite and implement policy and procedures to safeguard acts committed against guests, employees and hotel propertyEnsure proper documentation and recording of all incidents occurring in connection with guests, employees, thefts, bomb threats, civil disturbance, power and elevator failuresEnsure the hotel complies with all statutory building local laws and regulations, including elevator operationsConduct monthly fire alarm testing to ensure all systems are operational and in good working conditionsConduct quarterly staff evacuation drillsSpecific Responsibilities and TasksGeneralMaintains an organized administration of departmental and personnel records, including rostering and leave planningEnsures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbookConducts daily briefing and monthly departmental meeting (with minutes copied to division head) and participates in meetings when invitedProvides regular and fair performance feedback to employees, formally and informally as appropriateIs seen as a hands-on leader, assists employees in crunch times; Walks the talkMaintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supplyPromotes and ensures a safe working environmentPerforms any additional duties as assignedDepartmentalEnsure Staff are trained in Fire and Safety handling procedures, including AED equipmentControl the staff entrance and conduct regular on-the spot baggage checks of staff and contractors exiting the buildingLost and Found Items are recorded and kept safely. Returned to the appropriate guest or employee on a timely fashionMaintain a master log for all master keys for the hotel, with proper inventory procedures in placeInvestigate acts of crime committed against the hotel, guests and employeesDocument all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirementsAssist hotel management staff in handling of unusual guest or employee problems, disorderly conduct, thefts, suicides, robberies, terrorist activities, power or elevator failures, medical assistanceSchedule staff transportation in a efficient manner so late night shift and overnight shift staff return home safely, quickly and smoothly without any major inconvenience causedKeep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law-enforcement agenciesMake senior management immediately aware of any incident responding to the hotelPerform any additional tasks requested by the management of the hotel

Four Seasons Hotels