Job Description

Develops and implements sales strategies that support achievement of the Hotel's financial goals


Monitors hotel performance and forecast regularly and adjusts strategies as required


Develops the annual sales budget in conjunction with the Director of Sales and Marketing and in line with Corporate Budget Instructions


Implementation of sales strategies designed to maximise revenue and yield.


Maintains a high level of awareness of hotel competitor set performance and local market opportunities


Leverages all brand marketing support opportunities such as Look To Book Agent Loyalty program


Review of all business opportunities to ensure profitability levels are acceptable


Designs and proposes programs which meet customer needs and drive demand


Develops and implements annual sales goals which are aligned with the hotel's overall revenue goal


Implements function space allocation for group and catering bookings


Monitors productivity and revenue goals for each sales team member by tracking results


Recruits and selects qualified candidates


Provides employees with the orientation and training needed to understand expectations and perform job responsibilities


Communicates performance expectations and provides employees with on-going feedback


Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential


Drives employee engagement through the creation and implementation of departmental action plans


Communicates and reinforces the vision for Yes I Can! service to employees


Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis


Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis


Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services


Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork


Ensure thorough understanding and revision of department policies and procedures are undertaken and followed by all existing and new department team members


Ensure all materials used to market the Hotel are in accordance with brand standards


Ensure thorough understanding of all Brand Sales and Marketing programs


Keep immediate Manager fully informed of all problems or unusual matters of significance


Maintains a high standard of personal grooming at all times in order to represent the Hotel and Company in a professional manner

REQUIREMENTS

Minimum five years sales management experience within hotel industry


Bachelor's degree preferred


Experience managing to brand standards


Experience managing owner relationship


Able to resolve conflicts; guests, supervisor and employee



INDHOTEL