Job Description

Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

As a key member of our executive team reporting to the General Manager, you will be responsible for overseeing and optimising the Entertainment, Guest Relations, Security and overall Facility Management, ensuring exceptional guest experiences and driving business performance.

• Develop and implement strategic plans to enhance operational efficiency, guest satisfaction, and financial performance
• Oversee the preparation and management of annual budgets, ensuring adherence to financial targets and optimising resource allocation
• Collaborate with department heads to set and achieve key performance indicators (KPIs) for each operational area
• Implement and maintain brand standards across all areas.
• Drive a culture of excellence, innovation, and continuous improvement throughout the organisation
• Analyse operational data and market trends to identify areas for improvement and growth opportunities
• Ensure compliance with all relevant local regulations and industry standards
• Lead and mentor a diverse team of managers and staff, fostering a positive and collaborative work environment
• Oversee the implementation of new technologies and systems to enhance operational efficiency
• Act as the primary point of contact for resolving complex guest issues and maintaining high levels of guest satisfaction
• Collaborate with the sales and marketing teams to develop and implement strategies that drive revenue and occupancy

Qualifications

• Extensive experience in luxury all-inclusive integrated hotel operations management, with a proven track record in operations
• Strong financial acumen with demonstrated success in budget planning, execution, and profit optimisation
• Bachelor's degree in Hospitality Management or a related field; post-graduate degree preferred
• Exceptional leadership skills with the ability to motivate and develop high-performing teams
• Outstanding interpersonal and communication skills, with a focus on building strong guest and stakeholder relationships
• Analytical mindset with the ability to interpret complex data and make strategic decisions
• Proven ability to coordinate multiple departments and drive results in guest satisfaction, employee engagement, and financial performance
• Innovative thinking and problem-solving skills, with a track record of implementing creative solutions
• Strong project management skills and experience in managing large-scale initiatives
• Proficiency in hospitality management software and systems
• In-depth knowledge of industry trends, best practices, and regulatory requirements
• Flexibility to work various schedules, including evenings, weekends, and holidays as required
• Cultural sensitivity and adaptability to work effectively in a diverse, international environment

Skills Required