Job Description

Job Category: Hotel-Food and Beverage
:
Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn family.
Your day-to-day
People

• Direct everyday activity, plan and assign work, ensuring you always have the right staffing numbers

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues

• Train colleagues to make sure they deliver with compliance and to the standards we expect

• Drive a great working environment for teams to thrive - linking up departments to create a sense of one team

• Promote teamwork and quality service through daily communication and coordination with other departments

• Recommend or initiate any HR elated actions where needed

Guest Experience

• Make sure all food and beverage equipment is in operational condition and regularly cleaned

• Make sure all food and beverage facilities, including banquet/convention spaces, are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs

• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction

• Analyse guest insights to identify and meet customer expectations and build on guest loyalty

• Regularly communicate with guests to ensure expectations are met

Responsible Business

• Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions

• Keep an eye on competitor activity/industry innovation. Review and approve menu design and concepts with the Executive Chef

• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste

• Handle food and beverage inventory procedures. Determine the minimum and maximum stocks for all food, beverage, material, and equipment

• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

• May also serve as manager on duty

Financial

• Help prepare the hotel's annual budget and the setting of departmental goals

• Monitor budget and control expenses with a focus on food, beverage, and labour costs

• Working with the catering office, identify additional sales opportunities to enhance revenue

• Drive promotions that deliver great dining experiences for guests at a good value

• Make sure credit and financial transactions are handled securely

Accountabilities
This is the top food and beverage job in a large, luxury, or resort hotel. Supervises a large number of employees in multiple major food and beverage outlets and kitchens, and banquet and convention facilities. Oversees multiple managers and supervisors.
What we need from you

• Bachelor's degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field

• 4+ years' related experience, including management experience

• Must speak the local language

• Must obtain certifications or permits as required by local governmental agencies.

How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing, and understanding people.
What we offer :
We'll reward all your hard work with a great work environment and benefits - including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests, as well as always looking for ways to improve - visit to find out more about us.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.
About Us: At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team:
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn? family.

Skills Required