Job Description

Job ID: 29858


Location: Mumbai, IN


Area of interest: Operations


Job type: Regular Employee


Work style: Office Working


Opening date: 22 May 2025

Job Summary

The Markets Business & Client Solutions (BCS) brings together the Global Markets Middle Office Team, Markets Client Solutions and the In-Country Markets Operations footprint to foster consistency in client and business face-off across products and geographies.

Reporting directly to the Global Head, Macro Middle Office & Regional Head, Business & Client Operations - GCNA, SA, ASEAN, the successful candidate will lead India (Country Lead) along with SOUTH ASIA Cluster. The candidate will manage a team c.40 employees across 4 locations.

This is a strategic hire for the Global Head and will include a mandate to embed strong & robust operating models, risk & control principles, enact behavioural change and develop a control focussed culture across the organisation, front to back.

Key Responsibilities

Strategy

Instil effective and robust operating models within BCS SOUTH ASIA incorporating strong risk & control frameworks, clear & concise policies & procedures, and optimal business-as-usual (BAU) processes to ensure alignment with the latest regulatory & industry standards. Provide senior oversight to the SOUTH ASIA BCS verticals and face off to senior stakeholders across COO, Sales & Trading Business Leaders, Risk, Compliance, Technology and Operations (not exhaustive) Delivery of the BCS strategic roadmap, which incorporates principles from the Process & Controls Simplification programme, Re-platforming agenda and Fit for Growth (FFG) strategy. Deputise for / represent the Global Head in key meetings & project streams to ensure continual progression of the BCS strategy and agenda. Provide effective challenge across the organisation to ensure remediation, organisational design and technology development / implementation is best-in-class & covering all scenarios. Be a trusted advisor to Senior Markets mgmt. & enable their strategy and vision through robust operating and support models.

Business

Regional: Provide senior oversight across the cluster and face off to senior stakeholders across COO, Sales & Trading Business Leaders, Risk, Compliance, Technology and Operations Optimise the Follow the Sun (FTS) model in Middle Office functions and look to extend across other BCS verticals to ensure optimal levels of business enablement and client service. Lead and represent BCS in strategic programmes to enable the Bank to meet regulatory objectives and simplification targets. Drive global consistency and transparency by defining and maintaining a premium catalogue of services and capability matrix. Establish efficient BAU day-to-day operations and serve as point of escalation for BCS stakeholders internally and externally. Awareness and understanding of the wider business, economic and market environment in which the Markets businesses operates. Drive new business initiatives to aid revenue and growth priorities. Promote controlled growth through enabling efficient processes and effective controls.

Processes

Ownership and stewardship of the BCS catalogue of services and process universe Including, but not limited to, Trade Capture, Lifecycle Processing, Exception Mgmt., Query Management, Client Liaison and Service Delivery, Project Mgmt. Document best practices and guidance for process execution - Integrate standardised, globally consistent approaches across Markets. Provide direction to processing and control functions within BCS to create high performing, effective teams. Optimise and automate processes to reduce exposure to manual and operational risk heavy processes.

People & Talent

Provide people, strategic and transformation leadership to functional and regional organisation within respective mandate. As a senior leader in the MT and delegate for the Global Head of Macro Middle Office & Regional Head, Business & Client Solutions - GCNA, SA, ASEAN, coach, mentor, and guide MT members to create strength in depth for both technical and non-technical competencies. Manage performance effectively through 1-2-1s and skip meetings. Promote a speak up culture within the team and host regular team feedback sessions. Engagement - Foster a one team culture. Ensure alignment with Span of Control guidelines and de-layer the organisation.

Risk Management

Define strategy for processes and technology needed to aid risk identification, assessment, remediation, and on-going monitoring. Regular review of the control framework to progress towards a preventative, and automated control landscape. Own, drive, and / or participate in remediation programs to mitigate risk to the business. Develop and maintain documentation that will provide minimum standards and guidance for all processes in BCS. Ensure adherence to the Enterprise Risk and Operational Risk Frameworks

Governance

Embed strong & effective governance principles across the BCS organisation. Develop metrics to monitor business processes, and to supply indicators of risk and performance. Produce effective supervision guidelines and embed into BAU across all Markets business lines supported by BCS. Provide effective challenge on forum, above and beyond those owned by BCS. Live and breathe the #NeverSettle value.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Provide leadership within the BCS organisation to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements. Takes a proactive approach to implementing Just Culture and emphasising the importance of the groups' valued behaviours regularly through retrospective sessions with the team and Channels townhall sessions. Embed the Group's Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes, and regulations, as part of the culture

Key stakeholders

Markets Business Heads Markets Sales & Trading COO TTO Technology Group Operational Risk Markets Operations Compliance

Other Responsibilities

Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group's internal and external reputation and indirectly influence the bottom line. Promote the Group's brand and here for good with employees, clients and regulators. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Maintain effective communication with key stakeholders, including regulators and staff.

Skills and Experience

Market Industry Knowledge Process Design & Re-engineering Data Analysis Client Service & Experience Risk & Controls Presentation Skill People Management Skill

Qualifications

Strong understanding of Markets businesses, product life cycle, and the operating environment Previous experience in a senior strategic platform - Head of Middle Office, COO, Operations Mgmt. Evidenced track record of high-profile project delivery (Regulatory, External / Internal Policy, Industry Standards, Technology) Leadership - Strong personal brand with the gravitas and presence to create a movement. External network with awareness of the latest industry developments / technology in 1LOD support models and control frameworks Strategic mindset & forward-thinking vision Strength in problem solving, process re-engineering and project management. Data-driven mindset - Able to use data to produce a "story" and present a roadmap / solution to target state. Excellent verbal and written communication skills Influencing skills - Able to simplify complex problems / scenarios to a wide audience and gain stakeholder buy-in

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
www.sc.com/careers