Job Description

Job Summary

• Establish, drive and co-ordinate the country strategy, execution and priorities to deliver sustainable growth across Private, Priority and Premium Segments, ensuring that we fulfil our potential and realise the significant revenue and operating profit growth opportunity that the segment represents.

Strategy and Business

• Develop Customer Value Proposition, service and relationship management experience that is distinctive, market-leading and scalable, while being consistent with the global strategy and framework.
• Create tools, enablers, insights leveraging digital and analytics for client and frontline facing teams
• Position the segment internally and externally
• Coordination with all product and function groups related to all aspects with regards to the segment
• Be the face for the country for most Group interactions on the segments
• Primary responsible to grow qualified clients, drive xsell, wealth active and portfolio management
• Handle the frontline coverage model across Private, RMs, Acqui, EB, PCA, Premium, VRM, BSSM, etc
• Key project management and end to end driving and tracking which are strategically aligned to business
• Close engagement with Analytics, Digital, Marketing and Service to support Affluent growth, part of team that launched several innovations for Resident and cross-leveraging synergies
• Affluent engagement within Corporate Banking, working across Segments and Retail Products for proposition development across clients and staff, close working with Learning Team and HR on talent projects, close working with Wealth on proposition, activation campaigns, comms, webinars, contests and drives. Segment support to multiple channels such as Employee Banking, TASC, Acquisition
• Work with CABM on developing brand and market positioning through media coverage and marketing / brand / digital coverage
• Develop innovations with assistance of digital teams
• Determine the optimal balance of branch and other channel usage, and in collaboration with the country team ensure plans are developed and implemented to drive new business sales and Assets Under Management (AUM), across all product groups
• Collaborate with country/region Risk, GTO and Product Heads to develop and enhance optimal mix of products holdings and bundled solutions, customised to segmented customer portfolio, consistent with the global framework.
• Add new clients, enhance pipeline processes, and improve cross-sell and effective tail management to achieve greater productivity and market penetration.
• Introduce and drive bundled solutions that deepen relationships and address client needs by improving levels of capability and productivity as well as process efficiency.
• Deliver profitable income growth and be held accountable to achieve sustainable growth in this segment
• In conjunction with Country Head, build, lead and uptier the segments team and ensure that they work effectively with all partners and stakeholders (Risk, Branches, Ops, CSG, L&C, FCR etc)
• Enhance the bench strength and capability of the team through developing and implementing an integrated people strategy. Work with business teams and business HR in determining key HR levers and standards on the RM workforce focusing on hiring, onboarding, training, coaching, scorecard and rewards, engagement and leadership development & capacity planning.

People and Talent

• Lead through example and build culture of collaboration across teams
• Employ, engage, and develop high quality talent with succession planning for critical roles
• Partner with HR and create robust development program for product and teams in line with changing banking landscape

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s values and code of conduct
• Manage external interfaces with regulator and industry groups
• Ensure robust risk and control environment and lead product and segment teams to achieve the outcomes laid out in Bank\xe2\x80\x99s conduct principles
• Ensure compliance with regulations and effectively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Risk Management

• Discipline in HR and training related matters, Operational Risk Standards
• Attend training, acquire knowledge and apply to job function requirements
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
• Ensure CDD, MLP & TCF diligence and adherence to operational risk controls and procedures in day-to-day management
• Zero tolerance of risk and compliance breaches
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Ensure no adverse findings in internal / external audit, governance and compliance review
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Key Stakeholders

• All Business units
• Sales
• Segments
• Products
• Compliance
• Marketing
• Digital Banking

Other Responsibilities

• Customers: Affluent /Mass Market, Emerging affluent and Affluent new to bank clientele and Key Corporates (if mandated)
• Business Targets: As mentioned in Job Objective

Our Ideal Candidate

• Graduate and above

Role Specific Technical Competencies

• Analytics
• Customer Orientation

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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