Job Description

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are seeking a dynamic and experienced Director of Guest Services to join our hotel in Jaipur, India. As a key member of our leadership team, you will be responsible for overseeing all aspects of guest services, ensuring exceptional customer experiences, and driving operational excellence.

• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Lead and inspire a team of guest service professionals, fostering a culture of excellence.
• Ensure the smooth daily operations of the hotel by coordinating effortlessly across key departments, including Front Office, Food & Beverage, Housekeeping and Engineering departments.
• Analyze guest feedback and implement improvements to service delivery.
• Collaborate with other department heads to ensure seamless guest experiences.
• Manage budgets and financial performance of the guest services division.
• Stay current with industry trends and implement innovative guest service initiatives.
• Ensure compliance with hotel standards, policies, and procedures.
• Handle high-profile guests and resolve complex guest issues.
• Represent the hotel at industry events and foster relationships with key stakeholders.

• Bachelor's degree in Hospitality Management, Business Administration, or related field; advanced degree or relevant certifications (e.g., Certified Hotel Administrator) preferred
• Minimum 7-10 years of experience in hospitality management, with a proven track record in guest services leadership roles
• Exceptional communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels
• Strong leadership and team management abilities, with a talent for motivating and developing staff
• Excellent problem-solving and decision-making skills, particularly in high-pressure situations
• Proficiency in hospitality management software and technologies
• Demonstrated financial acumen and experience in budget management
• In-depth knowledge of luxury hospitality operations, standards, and best practices
• Understanding of Indian hospitality market trends and cultural nuances
• Ability to work flexible hours, including evenings, weekends, and holidays as required
• Fluency in English; knowledge of Hindi and/or other Indian languages will be an advantage

• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.