Job Description

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.



We Have...

An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98% A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development Remote/Hybrid work environment based on candidate location

An excellent career opportunity is currently available for a Director of Global Service Delivery Center in India.

This exciting opportunity is in a high growth environment where you will utilize your experience to provide strategic leadership over India-based shared services operation, supporting global business functions including immigration, finance support services, international compensation and tax compliance, temporary housing, billing, and operational support. The Director of Global Service Delivery will also develop, implement, and administer support center framework and strategic initiatives that support operational excellence. In addition, they will oversee functional managers to drive process optimization, maintain quality, improve efficiency, enhance profitability, and elevate the customer experience.

Position Responsibilities:

Leads India support center operations and strategy, including policies, objectives, budgets, and performance standards to ensure compliance and global alignment. Develops and implements strategies, best practices, and training programs to optimize processes, enhance customer experience, and drive efficiency. Monitors operational service center performance through KPIs, trend analysis, and reporting to support continuous improvement. Recruits, develops, and mentors a high-performing team of functional leaders and their staff, fostering a culture of accountability and growth. Leads real estate strategy for the India office, including site selection, lease negotiation, and ongoing facilities management to ensure cost efficiency and operational effectiveness. Act as the primary liaison with global teams and stakeholders to ensure seamless coordination and effective partnerships. Serves as escalation point for operational challenges, resolving issues collaboratively with internal and external partners. Ensures adherence to local regulations, company standards, and security/privacy requirements. Researches and adopts innovative processes and technologies to improve service center operations and customer experience.

Required Qualifications:

Bachelor's degree 5+ years' global mobility experience 5+ years' service center operations management Strong knowledge of process optimization, compliance, and risk management Excellent leadership, communication, and stakeholder management skills Ability to manage cross-cultural teams in a fast-paced environment Strategic thinking and problem-solving skills Detail-oriented with strong organizational skills

Additional Qualifications:

Excellent customer service and administrative skills Proficiency with MS Office products, and ability to grasp proprietary software Demonstrated ability to manage multiple competing tasks Ability to follow policies and procedures Can-do attitude Genuine desire to help others Team oriented mindset, with a strong sense of care and urgency Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation

American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans. Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply, please contact us at hr@aires.com.