Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

To provide support to the Divisional Director with service delivery and performance management on a Contract.

The Account Manager is a key role providing strategic and tactical operational leadership and direction within defined geographical boundaries across the region.



Key attributes



Putting clients first--always

Devising win-win solutions for all parties

Staying at the forefront of operational excellence

Driving team success

Becoming a trustworthy authority

Critical thinker

Compassionate leader



Main Duties and Responsibilities



Leads and develops Contract Management team.

Sets the strategic direction for the team.

Supports the Sales and bid activity.

Manages the P&L of your contracts including sales/growth/costs and WIP/Debt management.

Full understanding of Contract SLA and KPI and delivers these whilst ensuring industry best practice.

Sets priorities for the team to ensure task completion, coordinates work activities with others.

Builds Partnerships with Client and Colleagues through open transparent and timely communication.

Ensure a professional image of Integral is presented to clients and visitors and ensure excellence in customer service is delivered and always promoted.

Adapt management style to meet changing needs of the business or operational circumstances.

Management of action plans to implement any improvement initiatives.

Make decisions guided by policies, procedures, and business plan.

Continually communicate with Team.

Recognize, respect, and reward the contributions and achievements of others.

Drive and encourage development of self and others through learning and on the job experience.

Appropriately challenge superiors to utilise the whole team in a more effective, efficient and beneficial way if applicable.

Understand Integral processes and business model.

Assist others in solving professional issues.

Deputize for Divisional Director.



Personal Qualities and Experience



Ability to build positive relationships with Client to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships.

Communicates using appropriate styles, methods, and timings.

Role Models enthusiasm and energy about their work and encourages others to do the same.

Demonstrates resourcefulness when acquiring additional professional expertise.

Uses tact and diplomacy to exchange information and handle sensitive issues.

Project a professional demeanour with colleagues, clients, and their customers

Ability to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.

Excellent interpersonal, written, and verbal communication skills

Self-motivated and capable of leading and inspiring a national Team.

Ability to maintain an objective and positive focus through periods of high and sustained work pressure.



KEY STAKEHOLDERS



Management / Account Management Staff

Client Staff

Vendor Staff

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.