Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
India Operations Manager
DIRECT REPORT POSITIONS
Facilities Managers / Vertical Leads
POSITION GOALS
To provide comprehensive facility, contract and procurement management with a focus on continuous improvement. To achieve financial and other SLAs and KPIs established by the Client and the Regional Operations Director. Delivery of services in accordance with the CLIENT SOWs for Facilities Management, Procurement and Critical Environment.
DUTIES & RESPONSIBILITIES
The Account Manager must be a team player and work with other members of the team to meet all key performance indicators required by CLIENT as set out in the contract.
Strategic Planning

• Strategic review of service and supply contracts to determine value for the across the Region. Renegotiation and tendering where necessary in accordance with agreed client procurement guidelines.
• Benchmarking of services will be required across properties within the country as well as across the region. This will mean detailed understanding of Jones Lang LaSalles IT platform - in particular the financial cubes.

Regional Facilities Operations

• Ensure proper management all service contracts, including inspections and quality management of service delivery
• Implementing a comprehensive energy management program
• Developing and implementing building facilities management operational procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance
• Ensuring an adequate supply of materials and service for the proper operation of the facilities and enter into supply and service contracts as approved by CLIENT.
• Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts.
• Ensure that the tender documentation; evaluation of tenders; preparation of contracts takes place in accordance with the CLIENT standards.

• Develop and implement a Preventive and Planned Maintenance program to minimize maintenance, repair and replacement costs together with minimizing the risk of plant failure.

• Develop and implement a property risk management system which identifies major property risks including occupational health and safety, fire safety and essential services and environmental

• Inform CLIENT of all statutory notices, requirements and regulations from Government, Statutory Boards or other authorities in relation to the Properties.

Disaster Recovery Planning

• Ensure critical operations and sites of CLIENT are identified across the region.
• Develop guidelines and strategies to protect health and safety of staff and others, reputation and ensure business continuity of CLIENT across the region with regards to facilities operations.
• Ensure plans for the following are developed as well as maintained within the countries:-

- Fire evacuation plan including fire drills.
- Emergency evacuation.
- Bomb hoax.
- Disaster logistics support.

• Business continuity planning - plan and process.
• Others as may be needed from time to time

• Assign roles and responsibilities of the DRP team and audit response from time to time.
• Ensure that the team participate in DRP dry runs and in actual DRP process; coordinate with other functions of the account team

Occupant Services
Ensuring quality occupant service. Specific duties may include:

• Ensure that the team closely liaises with the Helpdesk operation to ensure service standards are maintained
• Evaluating service response time and analyzing occupant service request trends and suggestions
• Ensure feedback from client sessions is recorded and auctioned to the satisfaction of the end user.
• Recommending continuous quality improvement practices across the region. Ensure initiatives in one country/ region are followed up in the other parts of the region to maximize benefits for CLIENT
• To co-ordinate and monitoring the contractor management program

Data Management, Policies & Procedures & Audit:

• Ensure data integrity of all systems (Maximo) across the region and audit data from time to time
• Ensure consistency of regional policies & procedures with constant updating of one view. You will be measured against your teams performance in ensuring policies are current on One view and all staff have adequate familiarity with the systems as well as the policies

Training:

• Ensure the team is well trained on all facilities policies and procedures as well as systems like Maximo. Working closely with the senior Account team, devise new and innovative methods of learning built around skill development, leadership and succession planning
• Assign buddies for new team members to ensure team work, consistency & rationalization of the team

Profitability/ Savings Initiatives:

• Achieve or exceed profit targets and ensure effective, efficient and economic operation of assigned responsibilities.
• Develop initiatives and strategies that lead to cost savings and eventual profitability of the account. Contribute to global initiatives and take a leading role as required.

Customer Service / Client Relationships:

• Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region.
• To lead by example and groom the team in achieving maximum client satisfaction level

Reporting:

• Ensure and complete periodic reporting to meet client expectations and internal requirements regionally and globally.
• Ensure that the team delivers meaningful inputs across the region in the development of monthly management reports.

Internal Management Systems:

• Assist in the budgeting and forecasting process and provide portfolio data to the Regional Finance Manager and/or the Regional Account Director
• Implement, comply with and audit all internal management systems, in particular, quality assurance.

Leadership / Staff Management:

• Actively encourage an environment that supports teamwork, co-operation & performance excellence across the region within the account team
• Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.
• As part of the senior management team, ensure there is total team work across the region across various functions within the account.

CLIENT Management Agreement

• Comply with all requirements of the contract and assist in meeting or exceeding Key Performance Indicators.

KEY PERFORMANCE
MEASURES

• Ensure that the Facilities team effectively manages the client relationship and resolves issues, if any

• Ensure all building facilities management budgets are updated on time and analysis is presented to the senior account team
• Lead regional as well as local savings initiatives towards the account target achievement
• Ensure Vendor Relationships are building on trust and managed to the maximum benefit for CLIENT.
• Response times meet minimum response requirements set out in Policies and Procedures/Alliance Contract
• To ensure that the Facilities team reports on time and pre-empts CLIENTs concerns.
• Training & Upkeep/updating of information - policies and procedures, etc
• You should be at the forefront of building continuous improvement of processes and ensuring consistency
• Team building & motivation
• Ensure that the in country facilities management team builds pro-active relationship with other account teams.
• Ensure all systems across the region run on minimal downtime & incidents are clearly documented with followed up measures recorded

BEHAVIORS
LEADERSHIP
PERSONAL EFFECTIVENESS
DECISION MAKING
RELATIONSHIP BUILDING
COMMUNICATION

• Sets objectives and measurable goals and motivates others to achieve them.
• Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements

• Coaches and develops staff and provides regular feedback and guidance.

• Set stretch targets for self and others, monitors and manages individual and team performance

• Is able to make difficult decisions and resolve problems or improve operations.
• Actively searches out opportunities to achieve best results

• Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
• Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.

• Regularly communicates vision, strategy, plans and performance in a clear and motivational manner

• Listens effectively and communicates through actions and example.

Location:
On-site -Gurugram, HR
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our .
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.