Job Description

Summary Drive the identification of new topics, development, implementation, internal alignment, and continuous improvement of global standards, end-to-end processes, and training strategies related to External Expert Engagement (EEE). Reporting into the Senior Director, EEE Excellence, this role ensures policies, procedures, and engagement models are documented and consistently aligned with Novartis compliance requirements and business needs across Global and International Medical Affairs.
Lead the creation of scalable training and knowledge management solutions to build capabilities across stakeholders and support audit-readiness, operational excellence, and process adoption enterprise-wide.

Major accountabilities:
Standards & Process Governance
Maintain and update enterprise-wide standards, guidelines, and processes for external expert engagement, ensuring alignment with legal, regulatory, and internal compliance requirements
Provide input and maintain, in cooperation with legal and compliance, policies, standards and guidelines to ensure solid ground rules and clear roles and responsibilities for HCP and HCO engagements.
Translate policies into clear, practical processes and role-based responsibilities (RACI), enabling operational efficiency and cross-functional clarity
Contribute to governance forums and audits by ensuring documented process adherence and improvements are in place
Stay at the HCP and HCO transparency forefront to ensure accurate and complete reporting of figures in Business Solutions' remit
Establish an integrated governance plan around observations, periodic reviews, stakeholder alignment, updates, and communication & training.
Training & Knowledge Management
Design and manage global training content and delivery strategy for GMA/IMA EEE stakeholders, including onboarding programs, systems training, and process refreshers
Oversee the creation of toolkits, job aids, FAQs, and training modules in collaboration with internal teams and external vendors
Deliver training sessions and support localization or business unit adaptation as needed
Drive a culture of continuous learning and readiness by capturing feedback and iterating learning solutions
Operational Excellence & Process Improvement
Collaborate with colleagues and stakeholders to identify areas of improvement in engagement workflows and user experience, where relevant ensure country and user feedback is obtained and integrated.
Ensure training and documentation support business process changes and enhancements
Monitor process adherence through internal metrics and contribute to audit support and CAPA implementation where applicable
Cross-Functional Collaboration
Serve as a key partner to Operations, Legal, Compliance, Governance and IT/Systems teams to align training and standards with execution and systems functionality
Ensure that process and training components are consistently integrated into enterprise programs and change initiatives
Key performance indicators:
% adherence to updated standards and process documentation
Timeliness and reach of training programs; stakeholder training satisfaction
System usability scores and issue resolution metrics
On-time delivery of regulatory reports and audit preparedness
Implementation rate of process or system improvement initiatives
Minimum Requirements:
Education:
Master's degree in Life Sciences, Business, Legal, or a related discipline.
Additional certifications in process excellence, training,
or digital systems (e.g., Lean, Agile, Lean Six Sigma) are a plus
Languages:
Excellent English language skills
Experience/Professional Requirement:
Minimum of 6 years of experience in Health Care compliance in a multinational company
Excellent organizational and project management skills
Outstanding problem-solving abilities
Sound experience in pharmaceutical compliance/ governance environment
Excellent communication, interpersonal and presentation skills
External vendor management experience
Change management skills to sustain a culture of high ethical standards and compliance
Strong tolerance for ambiguity, willingness to adapt, willing to speak-up and challenge
Experience in developing effective working relationships with internal and external stakeholders
Organizational awareness, including experience working cross-functionally and in global teams
Other competencies: Well-structured, detail-oriented, diligent, diplomatic, honest, accountable, strong negotiation skills, stress-resistant, ability to build strong relationships and networks
Other competencies: Well-structured, detail-oriented, diligent, diplomatic, honest, accountable, strong negotiation skills, stress-resistant, ability to build strong relationships and networks
Skills Desired Agility, Agility, Clinical Practices, Cross-Functional Collaboration, Data Analysis, Drug Development, Employee Development, Healthcare Sector Understanding, Health Sciences, Influencing Skills, Innovation, Inspirational Leadership, Integrated Evidence Generation, Medical Affairs, Medical Communication, Medical Education, Patient Care, People Management, Pharmaceutics, Priority Disease Areas Expertise, Product Launches, Product Strategy, Real World Evidence (RWE), Regulatory Compliance, Research Methodologies {+ 4 more}

Skills Required