Job Description

At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?
There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
We are seeking an experienced, execution-focused Director- Digital Manufacturing Operations to lead the operational delivery of digital manufacturing solutions from our Bangalore office. This leader will serve as the execution backbone for digital manufacturing and digital quality initiatives, ensuring that designs and architectures developed by global teams are transformed into well-executed, validated, and timely implementations that support our global manufacturing footprint.
This is a hands-on leadership role, responsible for ensuring project timelines are met, cross-functional dependencies are managed, support operations are streamlined, and quality and regulatory requirements are addressed with rigor. The role reports into the global D&T Digital Manufacturing leadership and works closely with solution architects, functional leads, plant operations, and quality stakeholders.
Essential Duties and Responsibilities
Execution Leadership

• Own the end-to-end execution strategy for Digital Manufacturing and Digital Quality initiatives driven out of Bangalore
• Translate global design and architecture decisions into executable project plans with clear milestones, deliverables, and risk mitigation
• Coordinate and manage cross-functional dependencies (e.g., PP with EWM, QM, Planning, MES, IoT) to ensure cohesive delivery

Project Delivery & Governance

• Drive on-time, on-quality, on-budget delivery of digital manufacturing projects
• Lead planning and coordination of key lifecycle events such as Pre-UAT, UAT, cutover, and hypercare
• Partner with the global design team to ensure execution readiness at all phases of the project lifecycle

Production Support & Plant Operations

• Lead the Bangalore-based support team to ensure plant-critical systems meet or exceed SLAs
• Serve as a key escalation point for production support and issue resolution
• Drive continuous improvement in incident management, communication, and support KPIs

Validation & Compliance

• Oversee execution activities for GxP-compliant systems, ensuring alignment with Computer System Validation (CSV) frameworks
• Coordinate with global Quality and business stakeholders to enforce process discipline during validation-heavy programs

Technology Adoption & Operational Excellence

• Support deployment of new technologies including SAP upgrades, MES enhancements, IoT integration, and infrastructure changes
• Build a "no surprises" execution culture with transparent reporting, routine rhythms, and proactive risk management
• Institutionalize best practices, checklists, and playbooks for operational delivery

Education

• Bachelor's degree in Engineering, Computer Science, or related discipline (Master's preferred)

Work Experience

• 8-12 years of experience in digital manufacturing execution, IT delivery, or ERP project leadership roles
• Hands-on familiarity with SAP Manufacturing (PP, QM, EWM, etc.), MES, IoT, and connectivity platforms
• Proven experience coordinating cross-functional teams and managing global execution programs
• Deep understanding of GxP, CSV, and regulated environments in the pharmaceutical or manufacturing sector
• Strong program management, stakeholder communication, and issue resolution skills
• Ability to work independently and cross-functionally with distributed teams

Travel Requirements
40% Up to 104 business days per year
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Additional Requirements

• Use of written and oral communication skills
• Read and interpret data, information, and documents
• Observe and interpret situations, analyze and solve problems
• Ability to make independent and sound judgements
• Must maintain the ability to work well with others in a variety of situations
• Must be able to multi-task, work under time constraints, solve problems, and prioritize activities
• Position operates in a professional office environment. May sit or stand for extended periods of time
• This role routinely uses standard office equipment such as computers, phones, and photocopiers
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this
• Able to comply with the company's safety policy at all times
• Able to comply with the company's quality policy at all times

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

Skills Required