Job Description

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Director, Digital Channel Solutions, TB, CIB

Requisition Number: 46135
Job Location: Mumbai, IND
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 17/12/2025
Posting End Date: 31/12/2025
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Job Summary

• Responsible for driving the strategic growth, adoption, and performance of the Bank's digital channel solutions for Corporate and Financial Institution clients in India. This includes ownership and enhancement of both interactive and non-interactive channels (Online Banking, Host-to-Host, APIs), digital onboarding, and mobile platforms, ensuring seamless client connectivity and superior digital servicing.
• The potential candidate should have knowledge on Digital Assets, Tokenization and AI from a Corporate / Transaction Banking perspective.
• The role is product-agnostic, partnering across Cash Management, Trade Finance, and Transactional FX to deliver end-to-end digital experiences that improve straight-through processing, operational efficiency, compliance readiness, and client satisfaction. Key responsibilities include market enablement, regulatory alignment, solution deployment, client advocacy, and close collaboration with Transaction Banking Sales, Implementation, Service, Operations, Technology and Relationship teams to accelerate digital enablement's and drive the Bank's digital agenda for the coverage area within TB in India.

Key Responsibilities
Strategy

• Define and execute the digital channels strategy for respective Digital coverage area in India across interactive (online banking, mobile) and non-interactive (i.e. for example Host to Host, API's, Swift for Corporates) and other third party channels.

Business

• Enable revenue growth by driving commercialization and uptake of digital solutions across Cash Management, Trade Finance, and Transactional FX.
• Support TB Sales and product colleagues with digital solutioning, client pitches, and implementation acceleration.
• Lead market enablement, localization, and deployment of new digital capabilities, ensuring scalability and commercial viability.

Processes

• Oversee end-to-end digital onboarding, connectivity setup, and channel activation journeys.
• Enhance straight-through processes, improving operational efficiency, and digital servicing by partnering with Implementation, Client Services, Operations and relevant colleagues.
• Continuously refine processes for digital channel testing, client readiness, release management, and impact assessment.

People & Talent

• Enhance digital capability within frontline teams through regular training on channels, connectivity models, digital onboarding, and self-service features.
• Foster a collaborative culture across sales, product, operations, and technology to accelerate digital adoption.
• Act as the "digital ambassador" for India, influencing stakeholders and driving change mindsets internally and with clients.

Risk Management

• Ensure digital solutions comply with local regulations, security standards, and internal risk/control frameworks.
• Support proactive identification of digital risks, client impact issues and remediation plans across channels.
• Strengthen data quality, access management, and cyber-resilience across all digital interaction points.

Governance

• Support governance for digital channels in India including readiness reviews, signoffs, and country participation in country / cluster wide steering forums.
• Provide transparent reporting on adoption metrics, migration progress, client issues, and regulatory updates.
• Maintain strong oversight on digital servicing, change management, and client communication related to digital releases and migrations.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Country, Cluster and relevant Central teams
• Head of Transaction Banking - India & South Asia
• Head of Products (Cash, Trade, SCPrismFX) India and South Asia and their respective teams
• Sales Teams (TB Sales, SC Prism FX, Coverage) and their respective teams
• Implementation / Client Onboarding
• Client Services and Operations
• Technology and Production Support Services
• Governance Partners such as, Compliance, Legal, Operational Risk, Information & Cyber Security, etc.
• Group Product Owners, Product Managers and members from other Clusters.

Other Responsibilities
Embed Here for good and Group's brand and values in India. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats), are not applicable.
Qualifications

• Bachelor's or master's degree in information systems, Computer Science or related discipline
• 10-15+ years of experience in Transaction Banking, Products / Digital Channels / Product Owner or Corporate Banking technology
• Strong exposure to corporate connectivity (H2H, APIs, SFTP), digital onboarding, client integration, and digital servicing platforms.
• Demonstrated experience working with Corporate and Financial Institution clients on digital transformation and channel adoption.
• Experience managing cross-functional stakeholders across product, sales, tech, ops, implementation, and risk.
• Ability to interpret technology architectures, integration patterns, and security protocols (SFTP, API authentication, encryption).
• Proven capability in market enablement, platform rollout, and regulatory alignment.

Skills and Experience

• Channels Connectivity / integration
• Payments, Collections & Messaging Standards
• Transaction Banking Product Knowledge
• Technology architecture & Security Fundamentals
• Digital FX
• Emerging Technologies such as Digital Assets / CBDC's, Blockchain, etc

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Information at a Glance
Standard Chartered 2025. All rights reserved.
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