Job Description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


We are seeking a seasoned

Director - Delivery Management

to lead complex IT delivery programs and ensure excellence across large-scale client engagements. This role demands a results-driven leader with a proven track record of managing global portfolios, driving innovation, and building high-performing teams while maintaining strong client relationships at the executive level.

Responsibilities

Oversee the end-to-end delivery lifecycle for client engagements, including strategic planning, implementation, governance, and post-implementation support Ensure delivery metrics such as scope, schedule adherence, quality, budget compliance, and operational KPIs are consistently met across all engagements Manage multi-project portfolios and large cross-functional teams, ensuring collaboration across domains like engineering, quality assurance, business analysis, architecture, and DevOps Own the program governance model (SteerCo, WSR, MSR), engaging stakeholders at all delivery levels to maintain alignment on key deliverables and risks Take full accountability for the financial health of the client portfolio, including revenue recognition, profitability, and margin improvement Perform budget forecasting, variance analysis, and corrective action planning to meet financial targets Identify areas for cost optimization and drive OPEX reduction through automation, resource optimization, or enhanced delivery models Monitor resource utilization and productivity metrics across multiple projects Serve as the primary client liaison for senior-level relationships (e.g., Directors, VPs, CXOs) Translate client business challenges into actionable delivery strategies and maintain alignment with client objectives Regularly conduct Steering Committee (SteerCo) sessions and executive-level communication to provide delivery updates and propose innovations Build, lead, and mentor large distributed teams of 100-150+ resources across nearshore, offshore, and onshore delivery locations Design workforce optimization strategies to align the right resources for the program's delivery outcomes Cultivate high-performing teams and drive talent development through mentoring and coaching Mediate resource conflicts and escalations while ensuring delivery deadlines are met Proactively identify, assess, and mitigate program risks to ensure delivery schedules and client KPIs are not impacted Plan for contingencies by implementing robust mitigation actions and escalation protocols Ensure continuity of services during high-pressure situations like transitions or operational bottlenecks Identify up-sell/cross-sell opportunities within accounts and develop strategies for expanding EPAM's footprint Partner with sales and pre-sales teams to contribute to RFPs, SOWs, and business proposals Work with Account Managers to leverage successful delivery outcomes for growing client engagements further Drive new logo acquisitions by showcasing delivery leadership and engineering excellence Drive continuous innovation for client projects through automation, process enhancements, and the adoption of emerging technologies Promote best practices across delivery teams, ensuring clients benefit from EPAM's cutting-edge solutions like cloud-native apps, data platforms, AI/ML, and DevOps pipelines Regularly conduct retrospectives and implement improvements to delivery frameworks

Requirements

20-25 years of IT program delivery experience, with at least 5-7 years in leadership roles (Senior Manager, Delivery Lead, etc.), handling cross-functional teams and global portfolios Proven experience managing multi-million-dollar client accounts and portfolios Strong experience with onshore-offshore delivery models, managing and scaling distributed teams efficiently Expertise in large-scale enterprise programs across industries such as BFSI, Telecom, Healthcare, Retail, or Life Sciences Strong ability to influence and manage senior-level client stakeholders (Directors, VPs, CXOs) while building trusted relationships Pragmatic leadership approach to resolve escalations, handle conflicts within delivery teams, and overcome program challenges effectively Experience mentoring delivery teams and building leadership pipelines within the organization Familiarity with modern technologies and delivery methods, including Cloud Platforms (AWS, Azure, GCP), Microservices & DevOps, Data analytics platforms (Tableau, Power BI, BigQuery), and Automation frameworks like RPA (UiPath, Blue Prism) Understanding of ITIL/ITSM frameworks and SLA-driven managed services delivery Knowledge of Agile development methodologies (Scrum, SAFe) and traditional Waterfall-based delivery Exceptional leadership, negotiation, and decision-making skills for managing high-pressure situations and escalating delivery performance Ability to thrive in ambiguity and deliver results under challenging timelines Strong analytical, communication, and interpersonal abilities for fostering team and client collaboration

Nice to have

PMP / PRINCE2 (Program/Project Management certifications) Scrum Master or SAFe Certified Agilist Cloud Certifications (AWS, Azure, or GCP) Knowledge of automation/tools certification (e.g., Tableau, RPA)

We offer

Opportunity to work on technical challenges that may impact across geographies Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications Opportunity to share your ideas on international platforms Sponsored Tech Talks & Hackathons Unlimited access to LinkedIn learning solutions Possibility to relocate to any EPAM office for short and long-term projects Focused individual development Benefit package: + Health benefits
+ Retirement benefits
+ Paid time off
+ Flexible benefits
* Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)