Job Description

Our story

At Alight, we believe a company\xe2\x80\x99s success starts with its people.

It\xe2\x80\x99s why we\xe2\x80\x99re so driven to connect passion with purpose. Our team\xe2\x80\x99s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

The Director, Operations is responsible for the strategic leadership for HR services and Payroll operations, Statutory Activities, Payroll tax submissions & compliance, Budgeting, vendors and data. The Director will also ensure timeliness, efficiency and accuracy of HR services Payroll processing and associated deliverables. Director is responsible for ensuring that all policies and processes are harmonized efficiently and consistently being executed. Project Planning, Risk Management, Resource management & movement will also be the key objectives assigned. Director has to ensure that all duties in accordance with the company Health & Safety and Quality policy procedures are followed. There may be additional activities to perform from time to time in order, to maximize the contribution to the company\xe2\x80\x99s goals and objectives

Key Responsibilities

Leadership

• Leads, manages, hires, trains, develops and motivates a team of professionals
• Develops and executes on \xe2\x80\x9cbest in class\xe2\x80\x9d strategy for efficiency, accuracy and compliance
• Manages Client and internal relationships as it pertains to services delivered
• Establishes and achieves department annual budget, strategies, goals and objectives
• Designs standard operating procedures through adoption of industry best practice standards that comply with federal / state regulations and collective bargaining agreements
• Leads program implementations that focus on continuous improvement to build timely, accurate, compliant, agile services that provide confidence and trust for our employees

Lead the strategy for growth and continuous improvement

• Oversee Payroll, Ticketing, Exchange, HRIS, Time & Attendance system enhancements, improvements and efficiencies and support improvement projects in the Operation that require integration with other systems
• Ensure that there is complete and accurate documentation for all processes, including a data dictionary, a catalog of system customizations and updated statements of work
• Ensure that process documentation is complete and accurate and updated on an ongoing basis to reflect process improvements

Compliance

• Ensures compliance with all state / local laws, federal regulations and collective bargaining agreements
• Maintains SOX documentation and ensures compliance
• Maintains up-to-date knowledge of changing laws and regulations
• Leads education, training and communications for Operations

Collaboration

• Develops collaborative partnerships with internal stakeholders and external providers to ensure operations are compliant and meet business objectives
• Works with and across the Departments and Partners to achieve the confidence and trust from our clients and employees

Innovation

• Identifies and executes innovative ways to deliver holistic payroll operations
• Identify opportunities to automate and initiate steps to achieve the same
• Implement local and global automation initiatives and get to be successful

Key experience

• Graduates Pref MBA
• 12+ Years Supervisory/Management experience within a BPO provider.
• PC Literacy - Word and Excel (Advanced Level)
• Good operational knowledge of HR Services and payroll, and payroll systems or other transactional or analytical operations
• Create base line documents for referencing for future projects/resources
• Certifications: PMP / IPPM Diploma/ Six Sigma Certification would be an added advantage

Skills:

• Excellent communication, Teamwork & Interpersonal skills
• Should be an Initiator & go-getter
• Customer Handling skills & Relationship Building
• Should be able to take decisions independently & have analytical skills
• Excellent People Management skills & Leadership
• Willing to work on the Ground from our Kochi center in line with delivery shifts.

What we offer

• Sophisticated career development initiatives
• Transparent reward and recognition schemes
• Innovative industry leading company
• Promising career growth path.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight\xe2\x80\x99s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we\xe2\x80\x99re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management\'s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Alight