Job Description

Sprinto

is a leading platform that

automates information security compliance

. By raising the bar on infosec, Sprinto ensures compliance, enables healthy operational practices, and allows businesses to grow and scale with unwavering confidence.



We are a

remote-first

company with over

350+ employees,

serving 2500+ customers across 75+ countries. Backed by top-tier investors such as

Accel, ELEVATION,

and

Blume Ventures

, we've raised

$32M

in funding, including our most recent Series B round.

The Role:

We're looking for a

Director of Customer Success

to lead our

Large SMB segment

, driving adoption, retention, and expansion at scale. This role is critical in shaping how we deliver value to customers, building scalable processes, and creating the playbooks that fuel long-term growth. You'll balance

strategic leadership with hands-on execution

, leading from the front, coaching your team, and rolling up your sleeves when needed.

Responsibilities

Lead and grow a team

of Customer Success Managers focused on Large SMB accounts that span across geos.

Drive adoption and accelerate Time-to-Value

by building scalable playbooks and success motions.

Own retention and renewal performance

, ensuring predictability and forecast accuracy.

Partner with Account Management

to identify, qualify, and convert upsell and cross-sell opportunities.

Champion cross-functional collaboration

with Sales, Product, TAM, AM, and Support to deliver customer outcomes.

Build customer advocacy

by nurturing internal champions, case studies, and referenceable customers.

Roll up your sleeves

to step into accounts, run EBRs, and directly support renewal/expansion conversations when needed.

What Success Looks like

High product adoption and measurable customer outcomes tied to business value. Strong

Gross Revenue Retention (GRR)

and

Net Revenue Retention (NRR)

across the SMB segment. Predictable renewals with minimal churn, achieved through proactive engagement. Expansion opportunities; systematically identified and closed. Engaged, high-performing CS team with strong coverage, clear capacity models, and scalable processes. Clear playbooks built for onboarding, adoption, renewal, and expansion.

Requirements

Hands-on leader

with 12+ years of Customer Success and Account Management experience, including 5+ years in leadership roles. Proven experience driving

adoption, retention, and growth

in SMB or scaled segments where volume and efficiency matter. Track record of leading teams to exceed

renewal and expansion targets

.

Builder mentality

- experienced in creating playbooks, processes, and scalable CS motions from the ground up. Strong operator: data-driven, disciplined in forecasting, KPIs, and business reviews. Excellent communicator with

executive presence

, comfortable engaging with champions to C-levels. SaaS background required; familiarity with

GRC

is a plus, but not mandatory. Experienced with CS tools (e.g., Hubspot, Salesforce, etc ).

Benefits

Remote-first policy 5 days working with flexible hours Group medical insurance (including parents, spouse, and children) Group accident cover Group term life insurance Company-sponsored laptop Education reimbursement policy

ATS_SPRINTO