Job Description

FinBox is a Bengaluru-based fintech company providing digital credit infrastructure and risk intelligence solutions for businesses. Founded in 2015, it helps lenders streamline onboarding, accelerate lending, and make data-driven decisions through advanced APIs and AI-powered tools. Backed by investors like WestBridge Capital, FinBox recently raised $51M in Series B funding and continues to scale its operations. We are hiring a Customer Success Director to strengthen client relationships and drive post-sales excellence.

Requirements

The role focuses on providing

after-sales customer support

, with responsibility for both

client success

and

team leadership

. Must handle

client-facing interventions

--identifying issues, diagnosing root causes, and recommending practical solutions. Requires a

Subject Matter Expert (SME)

who understands the product deeply and can

drive solutioning and continuous improvement

. Will be responsible for

experience coordination and maintenance

, ensuring seamless service delivery. Must

work cross-functionally

, interfacing with

Pre-Sales, Sales, and Account Management

teams to strengthen and expand client relationships. Expected to

define the strategy and build the roadmap

for the Customer Support practice. * Should be capable of

structuring and growing the support team

, including mentoring future leaders within the function.