Job Description

Sprinto

is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of

300+ employees

& helping

2000+ Customers

across

75+ Countries

. We are funded by top investment partners

Accel, ELEVATION & Blume Ventures

and have raised

32 Million USD

in funding, including our latest

Series B

round.

The Role -

As the

Director of Customer Onboarding & Implementation

, you will define and execute the strategic vision for a

global, fully remote onboarding organization

, ensuring customers successfully realize value in a

net-new product category

within a rapidly evolving industry. This role is pivotal in

driving revenue retention, customer advocacy, and long-term success

, positioning Sprinto as a leading challenger in a

highly competitive market dominated by well-funded incumbents

.

You will

build, scale, and optimize

a high-impact onboarding function, balancing

operational efficiency with exceptional customer engagement

. Success in this role requires a

blend of strategic clarity and hands-on execution

, enabling Sprinto to scale towards

$100M ARR and beyond

while maintaining best-in-class customer onboarding experiences.
###

What are the key responsibilities of the role?

Define & Execute Onboarding Strategy

- Develop a scalable, value-driven onboarding approach that enhances

retention, advocacy, and product adoption

.

Leadership & Team Development

- Recruit, mentor, and grow a

globally distributed, high-performing

onboarding team in a

fully remote environment

.

Drive Adoption in a New Product Category

- Enable customers to navigate

GRC automation

, a novel and complex space, through

education, enablement, and adoption strategies

.

Hands-On Customer Engagement

- Work closely with key customers to

understand evolving use cases

, identify pain points, and influence

product evolution

.

Cross-Functional Collaboration

- Align onboarding efforts with

Sales, Success, Support, Product, and Marketing

to drive an effective go-to-market strategy.

Onboarding at Scale

- Manage

hundreds of concurrent onboarding journeys

, leveraging

automation, analytics, and scalable frameworks

to maximize efficiency, retention, and product adoption.
###

What are the key requirements of the role?

12+ years of experience

in

B2B SaaS onboarding, customer success, or implementation

, with

5+ years in a senior leadership role

.

Proven track record

in scaling onboarding functions in a

high-growth, multi-product environment

, catering to both

SMB and Enterprise segments

.

Strong technical acumen

with expertise in

product implementation, API integrations, and automation

.

Hands-on leadership in a remote setup

- ability to

hire, develop, and lead

globally distributed teams while maintaining a culture of

high performance and accountability

.

Data-driven mindset

- strong grasp of

onboarding tools, analytics, and automation

to measure and optimize onboarding success.

Exceptional stakeholder management

- ability to influence

cross-functional teams, executives, and customers

.

Preferred:

Experience in

compliance, GRC, cybersecurity

, and

scaling onboarding for global markets

.
###

Benefits -

Remote First Policy. 5 Days Working With FLEXI Hours. Group Medical Insurance (Parents, Spouse, Children). Group Accident Cover. Company Sponsored Device. * Education Reimbursement Policy.