Job Description

Director, Client Partner - R01558385

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Director, Client Partner

Primary Skills

Sales Management, Presales

Job requirements

The role

:

The

Client Partner

is a strategic role within the Brillio customer success team responsible for shaping and growing the firm's partnership with Global Capability Centres (GCCs).



The role focuses on

value creation, capability enablement, AI-driven modernization, and deep stakeholder engagement

driving revenue growth and P&L ownership. The Client Partner acts as a

trusted advisor

to GCC leaders and global stakeholders, helping them scale high-value capabilities, drive transformation, and evolve the GCC into a next-generation enterprise hub. The role shall be assisted by a team of practice managers who shall help create the customer experience and delivery excellence.
With Brillio's strong presence in the Healthcare and Life Sciences space and our entrepreneurial culture, this position presents a dynamic growth opportunity for the right individual to contribute to a rapidly growing company in an exciting field

Responsibilities:

1.

GCC Partnership & Strategy

Build and own the strategic relationship with GCC leadership (Center Head, VP/SVP Technology, Directors, Product Leaders). Develop a joint

GCC transformation roadmap

covering capability enhancement, technology modernization, and AI-first operating models. Position the firm as a

long-term strategic partner

to the GCC and global enterprise.

2.

New Logo Acquisition

New client acquisition, specifically targeting Global Capability Centres (GCCs) across HCLS

3.

Stakeholder Management & Executive Engagement

Establish strong connects with global business/IT owners, GCC leadership, procurement, and vendor governance teams. Run executive reviews, QBRs, and transformation councils. Provide continuous advisory on the GCC maturity model, benchmark insights, and org evolution.

4.

Value Creation & Growth Enablement

Identify opportunities for capability expansion (AI/GenAI, cloud, data, engineering, cybersecurity, product/platform teams). Enable

co-creation programs

, innovation labs, COEs, and cross-organization accelerators. Drive footprint expansion across new business units and global teams. Influence enterprise-wide transformation initiatives that can be supported from the GCC.

5.

P&L Ownership

Drive the P&L ( Revenue and Margin) ownership for the accounts in line with the growth targets established Work with Sales Operations to drive forecast accuracy and keeping the Opportunities up to date in CRM along with Operational activities Ensure the Sold Margins meet the thresholds established.

6.

Delivery Governance & Customer Experience

Ensure seamless governance across distributed delivery teams; work closely with delivery leaders for onboarding, quality, and compliance. Track SLAs/KPIs, manage risks, resolve escalations, and uphold a

world-class customer experience

. Ensure strong compliance with enterprise security, regulatory, and governance frameworks.

7.

Solutioning & Advisory Leadership

Bring differentiated solution perspectives across Cloud, Data, AI, Cyber, Digital Engineering, and Managed Services. Collaborate with practices and SMEs to shape proposals, workshops, and transformation programs. Drive architecture/solution conversations aligned with GCC priorities and maturity stage.

8.

Innovation & AI-First Enablement

Lead discovery of AI/GenAI use cases across functions: engineering, finance, compliance, HR, marketing, customer operations. Facilitate PoVs, PoCs, and scaled deployments in collaboration with enterprise stakeholders. Set up innovation frameworks, agile pods, hackathons, and capability uplift programs.

9.

Ecosystem Orchestration

Work with cloud hyperscalers, SaaS/platform partners, global consulting partners, and startup ecosystems. Leverage partner accelerators and programs to amplify GCC value. Enable academia, talent partners, and upskilling networks to support capability development.

10.

Commercial & Governance Alignment

Work with procurement on contract alignment, governance scorecards, performance metrics, and compliance. Drive transparency in pricing, resourcing, and engagement models. Support contract renewals, expansions, and new initiatives based on value delivered.

11.

Internal Leadership & Team Collaboration

Lead a cross-functional engagement team across consulting, engineering, delivery, and practice leaders. Mentor the account/program team and build a customer-first culture. Ensure internal alignment on account priorities, strategy, and delivery cadence.

Qualifications:

1.

Education

Bachelor's degree in Engineering, Computer Science, or related field MBA preferred (not mandatory)

2.

Experience

12-20+ years in IT services, consulting, or GCC leadership roles as a Client Partner driving the revenue growth for F1000 Banking, Financial Services and Insurance customers. Proven experience engaging with

GCCs or global technology/business organizations

Strong understanding of Healthcare and Life science domain

o

Healthcare payer domain

(Health Plan, PBM, Medicare/Medicaid-focused plan, Blues plan, MA plan, or integrated payer-provider), regulatory mandates like HIPPA, CMR Regulations in the domain of Interoperability & API Mandates, Prior Authorization Modernization, Medicare Advantage
o

Life Science Biopharma Value Chain

(Discovery Preclinical Clinical Trials Regulatory Approval Manufacturing Distribution Commercialization Pharmacovigilance & Lifecycle Management)Strong understanding of cloud, digital, AI/ML, data engineering, cybersecurity, DevOps, and product engineering Experience running strategic transformation or consulting-led engagements Exposure to multi-country stakeholder environments

3.

Skills & Competencies

Executive presence and ability to influence CXO-level stakeholders Deep understanding of GCC operating models and maturity stages Strong consulting, problem-solving, and advisory skills Ability to drive innovation and AI-led transformation Governance, risk, and compliance orientation Excellent communication, facilitation, and negotiation skills * Ability to orchestrate cross-functional internal teams and partners