Job Description

Gaming CPaaS & Telecom domain.


Preference will be given to candidates with Gaming exp


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Role Overview

The

Director - Business Management (Gaming & Communication)

will drive the organization's

growth strategy

across

Gaming

and

CPaaS (Communication Platform as a Service)

portfolios in

Asia and MENA

regions.


This leadership role is responsible for defining

go-to-market (GTM) strategies

, overseeing

product and business expansion

, and ensuring that

revenue, profitability, and market share

goals are achieved.


The position requires close collaboration with

Product, Sales, Marketing, and Operations

teams to enhance customer engagement, drive product adoption, and deliver scalable, reliable solutions across both verticals.


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Key Responsibilities

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1. Business Strategy & Growth

Define and execute

GTM strategies

for both Gaming and Communication portfolios. Identify growth opportunities and collaborate with product teams for roadmap alignment. Expand operator and enterprise partnerships across

Asia and MENA

. Deliver on quarterly and annual

revenue and profitability

targets.
####

2. Product Engagement & Adoption

Drive performance KPIs such as

DAU/MAU, retention, playtime, and monetization

for Gaming. Build

offerings, GTM toolkits, and bundled propositions

for telecom and enterprise sales teams. Increase

API usage, traffic volumes, and adoption

across CPaaS platforms.
####

3. Business Operations & Delivery

Oversee

deployments, integrations, and KPI adherence

for operator and enterprise partners. Partner with

tech and product support teams

to maintain service reliability and customer satisfaction. Conduct regular

performance reviews

to ensure operational excellence.
####

4. Market Expansion & Enablement

Secure new

operator launches

and strengthen

reseller/ISV ecosystems

. Partner with regional sales teams for

proposals, pitches, and deal closures

. Develop

GTM playbooks, pricing models, and value-based offerings

for target markets.
####

5. Customer Success & Account Growth

Strengthen

key customer relationships

through reviews, solutions, and engagement initiatives. Drive

ARPU growth

via upselling of premium packs, engagement tools, and advanced features. Promote

cross-selling

between Gaming and Communication portfolios.
####

6. Marketing & Regional Communication

Collaborate with marketing teams on

campaigns, success stories, and brand awareness

programs. Represent the organization at

industry events, conferences, and customer forums

across Asia and MENA.
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Required Skills & Competencies

####

Must-Have:

15+ years of experience in

telecom, gaming, or communication platforms

, including 5+ years in

senior business leadership

roles. Proven expertise in managing

operator and enterprise partnerships

across Asia & MENA. Strong understanding of

digital entertainment, gaming ecosystems, and CPaaS

. Demonstrated success in

P&L management

and

business growth

. Deep knowledge of

telecom integration, API monetization

, and

digital product lifecycle management

.
####

Good-to-Have:

Experience with

SaaS, OTT

, or

cloud communication services

. Exposure to

enterprise engagement, fintech

, or

digital transformation ecosystems

. Understanding of

cross-cultural business environments

in emerging markets.
###

Soft Skills

Strategic thinker with a strong execution mindset. Excellent

analytical and data-driven decision-making

abilities. Strong

communication

and

stakeholder management

skills. High adaptability and resilience in dynamic market conditions. Collaborative leadership with a focus on

mentoring and team development

.
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Career Growth Path

Director - Business Management (Gaming & Communication)

Associate Vice President - Business Management / Regional Head

Vice President - Business / Global Business Head

Chief Business Officer