Job Description

Asset Servicing Pune Head - Director:
Accomplished senior leader with expertise in Asset Servicing, to lead the functions Pune operations team for Custody Operations within Investor Services. Responsible for leading a regional team of 150+ FTE supporting EMEA and NAM markets as part of a global footprint encompassing 840 FTE across 40 locations and 63 markets. Accountable for leading the execution of the global Asset Servicing strategy, ensuring the transformation of client experience through robust control frameworks and optimized process efficiencies. Fosters strategic partnerships with senior leadership across Operations, Product, and Technology, while cultivating and managing diverse talent. Exhibits comprehensive business acumen and strong communication skills vital for senior-level internal and external negotiations. Ultimately accountable for regional performance, resource management, policy formulation, and the seamless execution of global objectives in strict adherence to regulatory and control mandates. A key member of the global leadership team, reporting directly to the Global Asset Servicing Head.
Key Responsibilities include:

• Lead the Asset Servicing function in Pune, overseeing a large team and significant operational scope. Responsible for the execution for the front to back processing in the site for the function.
• Execute global strategic initiatives in partnership with Operations, Business, and Technology. Drive strategic platform re-engineering initiatives, significantly reducing manual touch points, with documented measurable improvements
• Spear head the transformation and simplification of the Asset Servicing operating model in Pune, optimizing efficiency and service delivery.
• Drive the implementation of continuous improvement initiatives, enhancing Straight Through Processing (STP) rates and productivity through robotics, workflow optimization, and innovative re-engineering techniques.
• Adopt an executive approach to risk awareness, leading the transformation of the control framework, collaborating with regional peers to achieve global consistency in processes and controls across the function.
• Drive solutions and enhanced client satisfaction and service levels by establishing a robust operational framework for issue identification, remediation, and performance tracking through digital automation and refined design techniques.
• Deliver high-quality, consistent, and meaningful executive reporting and analytics to identify critical trends and themes.
• Manage and contribute to the development and achievement of location strategy and productivity targets.
• Develop and manage the comprehensive People Strategy for the Pune Asset Servicing footprint.
• Hire, develop, and reward staff based on meritocracy, fostering a collaborative and diverse environment, and identifying high-performing talent.
• Support and partner with a wide range of internal stakeholders (Product, Sales, Client Delivery, Technology) and external corporate clients.
• Contribute to budget planning and manage financial distribution and exceptions.
• Present, analyze, and validate data to develop value-added solutions that increase productivity and efficiency.

People & Culture

• Build and cultivate a well-structured and diverse team, directly contributing to organizational culture and talent objectives.
• Implement a successful People and Engagement strategy, attracting, developing, retaining, and recognizing a diverse and talented global workforce.
• Led and coordinate strategic change initiatives based on Voice of Employee (VOE) survey results.
• Establish and contribute to a Global Training Framework, ensuring an efficient and effective training structure.
• Manage talent development within the group, building a robust succession pipeline for all roles and levels.
• Promote a culture of continuous improvement and cultivated a robust service and control environment.
• Provide effective coaching and mentorship to team members.
• Conduct impactful one-on-one discussions, offering clear direction, constructive feedback, support, and encouragement for career development.

Qualifications and skills

• 10+ years of senior leadership experience with proven expertise in people management within a relevant industry.
• Extensive experience in Asset Servicing operations.
• Demonstrate success in delivering strategic change programs, particularly within Operations environments.
• Energetic, flexible, collaborative, and proactive leader capable of driving significant product impact across strategic and tactical technology initiatives.
• Proven management experience within Banking and Financial Institutions, coupled with a broad understanding of the financial services landscape
• Exceptional and influential communication skills, adept at engaging with senior-level internal and external stakeholders.
• Possesses a strong risk management and control mindset, applying astute evaluative judgment in complex, dynamic situations, drawing upon diverse information sources.
• Self-reliant, highly effective problem-solver, and results-oriented professional.
• Expert in leading people and developing effective, diverse teams, consistently building trust with professionals across the business while maintaining a strong client orientation

Education:

• Bachelor's/University degree, Master's degree preferred and managerial experience

Job Family Group: Operations - Transaction Services
Job Family: Asset Servicing
Time Type: Full time
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
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Skills Required