Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
The Director - Administration & Real Estate will be responsible for end-to-end management of real estate strategy, workplace services, facilities operations, transport, security, and administration within Allstate India. This leadership role ensures delivery of safe, efficient, and employee-centric environments aligned with global standards and the organization's business objectives. The incumbent will drive strategic infrastructure planning, vendor governance, cost optimization, sustainability, and experience transformation across all locations under the Global Capability Center (GCC).
Key Responsibilities
Strategic Real Estate & Workplace Planning:

• Define and execute the real estate and workspace strategy for the GCC, including space forecasting, lease management, expansions, consolidations, and renewals in collaboration with business operations and global partners.
• Collaborate with global CRE (Corporate Real Estate) teams to ensure alignment with corporate objectives and workplace experience goals.

Facilities Management & Administration:

• Lead day-to-day facilities operations including preventive maintenance, housekeeping, cafeteria, mailroom, inventory, and asset management.
• Establish robust SOPs, SLAs, and operational KPIs for all facilities and admin-related services.

Transport & Employee Services:

• Oversee transport operations ensuring safety, compliance, and cost-efficiency across all shifts.
• Implement digitized tools for route optimization, tracking, and employee self-service portals.
• Manage concierge, helpdesk, and hospitality services that enhance employee satisfaction.

Health, Safety, Security & Environment (HSSE):

• Ensure compliance with local laws, global EHS standards, physical security policies, and business continuity plans (BCP) for facilities.
• Lead site security operations including surveillance, access control, and incident response.
• Oversee security guard operations.
• Maintain ISO 14000 and ISO 45000 certifications.

Construction and Engineering Program Management:

• Lead large capital improvement initiatives in program management role, including large commercial space modifications, while business operations continue with minimal disruption in collaboration with project managers, architects, engineers, etc.

Vendor & Budget Management:

• Manage large-scale outsourced vendor relationships for facilities, housekeeping, transport, and security and ensure compliance with service level agreements and key performance indicators.
• Develop and control budgets for facilities and administrative functions with a focus on cost optimization and contract governance.

Stakeholder & Employee Engagement:

• Serve as a senior point of contact for site-level leadership, employees, and global stakeholders on Real Estate-related matters.
• Roll out employee experience initiatives that reflect a modern, agile, and inclusive workplace.

Sustainability & Innovation:

• Drive sustainable practices across infrastructure, energy usage, waste management, and green certifications.
• Stay ahead of industry trends and integrate workplace technology and automation into the Allstate India Real Estate ecosystem.

Education & Experience:

• Bachelor's degree in Engineering, Facilities Management, Business Administration or related field (MBA preferred).
• 15+ years of relevant experience with at least 6 years in a leadership role managing end-to-end Real Estate Services operations in a GCC or multinational corporate environment.

Skills & Competencies:

• Strong team leadership skills.
• Ability to co-manage work in a matrix organization with global partners (architects, engineers, construction managers, security, HR, real estate transaction/leasing experts, etc.).
• Complete understanding of India Special Economic Zone (SEZ) rules, regulations, and operational requirements.
• Strategic thinker with strong execution capabilities.
• Deep understanding of real estate leasing, facilities operations, and admin functions in large-scale corporate setups.
• Excellent negotiation, vendor management, and contract governance skills.
• Strong interpersonal skills to collaborate across business, HR, IT, compliance, and global teams.
• Proficiency in workplace tools (CAFM, IWMS, transport management systems) and MS Office.

Preferred Attributes:

• Experience in setting up new sites or managing real estate transitions.
• Familiarity with sustainability goals and green building standards.
• Crisis management experience and ability to manage 24x7 operations.

Primary Skills
Shift Time General Shift (India)
Recruiter Info Sidhant Kashyap
skavz@allstate.com
About Allstate
Joining our team isn't just a job -- it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
Learn more about Allstate India .