Job Description

Company Description

FAYA, with its Head-Quarters in Ontario, California, has its Global Technology Centre at Technopark, Trivandrum, India. Our focus of operation revolves around Technology, Marketing, and Branded Merchandise. We help our customers grow their businesses by providing the finest branded merchandise, the most innovative technology platforms, the most inspired creative concepts, and the most effective marketing solutions.


Our services include e-commerce solutions, web design and development, app development, and ERP solutions apart from the plethora of other services that our clients may require to solve their business challenges from time to time. It's the quality and service without compromise that has made us the partner of choice for some of the world's leading brands such as Red Bull, Uber, Honda, Volvo, Nestle, The Salvation Army, and many more.


At FAYA, we strive to provide our customers with the finest apparel & other solutions at competitive pricing and impeccable customer service. We take a personal interest in every customer's needs and ensure the best products and services are provided thereby creating customer delight.


For more information: https://fayausa.com/

Role Overview

As a

Digitizing Specialist - Embroidery

at FAYA, you will play a key role in transforming customer logos and artwork into embroidery-ready DST files. This includes ensuring correct stitch counts, optimized stitch paths, and machine-ready designs that result in high-quality custom apparel. You will collaborate closely with our production team in the US and support additional creative design tasks as required.

Key Responsibilities

Convert customer artwork and logos into embroidery-ready

DST files

with precise stitch counts and optimized paths. Collaborate with the production team to ensure files run smoothly on embroidery machines. Review, test, and refine digitized designs to guarantee quality, durability, and efficiency of stitching. Deliver accurate files on time to meet production schedules. Maintain organized records of digitized designs and ensure version control. Support additional design requirements across the company's e-commerce brands (mockups, graphic edits, marketing creatives, etc.). Stay updated on embroidery trends, digitizing software advancements, and best practices.

Requirements

Proven experience as a

Digitizer

with a strong portfolio of DST files. Proficiency in digitizing software (Primarily Wilcom or similar). Strong knowledge of stitch types, densities, underlay, and embroidery production processes. Attention to detail with a commitment to precision and quality. Ability to troubleshoot and optimize digitized files for embroidery machines. Good organizational and time-management skills. Flexibility to contribute to other design tasks when needed. Strong communication and collaboration skills.

Qualifications

Preferred Qualifications

Experience in the promotional products or e-commerce apparel industry. Knowledge of apparel decoration methods beyond embroidery (screen printing, DTG, heat transfer). Basic graphic design proficiency (Adobe Illustrator, Photoshop, or similar).

What We Offer

Opportunity to work with a global e-commerce and branded merchandise leader. Exposure to both embroidery digitizing and creative design projects. A collaborative, growth-focused environment. Competitive compensation package based on experience. Career growth and skill development opportunities

Additional Information

Autonomy & Impact - Own your work, drive innovation, and see your solutions in action. Growth & Mentorship - Be part of an elite team that values continuous learning. Stability & Culture - A performance-driven, transparent, and innovation-friendly environment. Health Benefits - Family medical insurance with up to ₹2L coverage. Brilliance deserves to be well compensated. Department: Customer Service Team Shift: US Shift : 8.30pm - 5.30am IST Location: Technopark phase I, Thiruvananthapuram, Kerala 695581 * Working: 5 days a week.