Job Description

The ideal candidate will have experience of 3 to 10 years across Genesys platform and has extensive experience in the following areas: Required skills:

• Genesys Outbound
• Genesys SMS
• GIA
• Genesys Callback
• Genesys chat
• Nice-to-have skills:
• Genesys Email
• Java programming

Essential Functions:

• Proactively recognizes potential issues, develops plans to address and understands how to communicate these steps to department leadership and clients.
• Participates in the development of outcomes and process measures, including technical specifications, to enable measurement and evaluation.
• Working closely with other Engineers and Architects and cross-functional groups to ensure a Genesys global platform is designed, built and delivered on-time and aligned to Business requirements.
• Ability to support the delivery of a Single and Multi-site global contact center, supporting business discovery sessions.
• Typically has prior experience in multiple IT voice disciplines with a proven understanding of architectural concepts (data, technical and solution), issues and trends.
• Strategic thinker, able to combine technical skills with an overall business strategy to generate creative solutions.
• Excellent verbal and written communication skills; demonstrated ability to work with business partners and articulate technical trends/concepts and design/implementation considerations.
• Investigates technical issues and is expected to work with other Technical and Business groups to resolve issues.
• Involvement in development activities and accountability for ensuring quality and adherence to Technical, security and compliance standards.
• Performing ongoing refactoring of code, utilizing visualization and other techniques to fast-track concepts, and delivering continuous improvement.
• Responsible for the production of the associated design documentation.
• Ability to work with business partners and articulate technical trends/concepts and design/implementation considerations.
• Demonstrated experience in Agile development, Application Design, Software Development, and Testing.

Additional
The ideal candidate will have experience across Genesys platform and has extensive experience in this field: