Job Description

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITSM Business Analyst to join our team in Bangalore, Karnataka, India. NTT Business Analysts are the \'eyes and ears\' of the delivery team through each stage of the project, from initial kickoff meetings to supporting go-live activities and delivering user training. You will bring a desire to impact complex business outcomes for our customers coupled with real-world experiences to provide valuable insight and guidance to make your projects successful. Our Business Analysts are never afraid to ask questions, take risks, share a passion for learning, and love to support their NTT Delivery team. Primary Responsibilities: Work closely with and support our Business Process Consultants during client workshops and throughout ServiceNow Implementations Capture business requirements, work with process flow diagrams, and document business cases Partner with project leadership teams to write, review, and maintain user stories Document end-to-end process flow Prepare training materials and lead client fulfiller training sessions Primary skillset in ITSM with secondary skillset with HRSD and experience with Integration between the modules. Basic Qualifications: 1+ years of hands on ServiceNow experience 2+ years of experience in a Business Analyst, or similar role, working with customers, documenting and gathering requirements, and developing test scripts and training material for technology deployments 1+ years ITSM experience 1+ years HRSD experience 1+ years Integration experience (with ITSM and HRSD)

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