We are looking for a dynamic and customer-focused professional to manage our online customer interactions and social media enquiries. The ideal candidate will engage with clients across various digital platforms, provide exceptional service, and ensure a seamless customer experience from enquiry to purchase.
Key Responsibilities
Monitor and respond promptly to all customer enquiries received via social media platforms (Instagram, Facebook, WhatsApp, etc.).
Engage with potential customers online, providing product details, pricing, and recommendations.
Build and maintain strong client relationships to encourage repeat business and referrals.
Follow up on leads generated from online channels and convert them into sales opportunities.
Coordinate with the sales team to ensure online enquiries are handled efficiently.
Maintain a polite, professional, and brand-appropriate tone in all communications.
Track and maintain records of enquiries, follow-ups, and conversions.
Assist in posting and scheduling content to promote new collections, offers, and events.
Escalate customer issues to the appropriate department when necessary and ensure timely resolution.
Keep updated on jewellery trends, product knowledge, and store promotions to respond accurately to queries.
Job Type: Full-time
Pay: ?14,790.71 - ?46,332.69 per month
Education:
Bachelor's (Preferred)
Experience:
Jewelry sales: 1 year (Required)
Language:
Kannada (Preferred)
Telugu (Preferred)
Tamil (Preferred)
English (Preferred)
Location:
Bengaluru, Karnataka (Preferred)
Work Location: In person
Speak with the employer
+91 7349703045
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.