Job Description

Karnataka, Bangalore, Karnataka, India






Department
Retail Transformation
Job posted on
Jul 04, 2025
Employment type
White Collar

About the company

-TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Mobility with a focus on sustainability. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. The Company was started in 1979 as the flagship brand of TVS Group, which was founded by T.V. Sundaram lyengar. Under the persistence and diligent leadership of the Chairman Emeritus, Venu Srinivasan, the company has become the largest member of the TVS Group in terms of size and turnover. Prof Sir Ralf Dieter Speth, Chairman, TVS Motor Company and Sudarshan Venu, Managing Director, TVS Motor Company are forging a bright path for the future of the company.
Today, TVS Motor is present in 80+ countries and has over 50million happy customers in India. The Company also has strong socially responsible focus and supports the Srinivasan Services Trust to carry out numerous sustainable initiatives to positively contribute to the lives of communities across regions.

Group Company:

TVS Motor Company

Job Title :

Digital Operations Manager - eCommerce

Department :

Retail Transformation

Location

: Bengaluru

Role Overview

As Digital Operations Manager you will lead strategic and operational execution of digital initiatives across online and offline retail channels. This includes launching and scaling digital commerce (D2C, 3P marketplaces) and digitizing dealership operations (SOPs, store management, lead management).
You will also serve as a change leader, guiding cross-functional teams by driving technology adoption, stakeholder alignment, and behavior change. This role demands a combination of eCommerce acumen, operational rigor, transformation strategy and people leadership.

Key Responsibilities

Omnichannel & eCommerce Execution

Develop and execute the omnichannel roadmap spanning D2C, 3P marketplaces, and dealer-integrated digital journeys. Own channel-wise planning: business model, feasibility, legal/finance readiness, launch execution and KPI tracking. Monitor channel performance and implement interventions to drive growth and customer experience.

Operations & Enablement

Design eCommerce ops workflows: pricing, inventory, order flow, allocation, delivery, and customer service. Establish SOPs, SLAs, KPIs, and governance models for seamless execution across internal and dealer ecosystems. Drive onboarding and training for dealers, sales teams, and partners.

Retail Operations Digitization

Define business-side ownership for digital platforms like store management, SOPs, and CRM/lead tools. Partner with field teams to ensure tools are aligned with operational realities and drive behavioral adoption. Use structured feedback and process excellence (PDCA) to iterate and improve tools.

Product & Change Management

Define and evolve user journeys and platform features across customer- and dealer-facing tools. Work closely with IT, vendors, and functional teams to deliver successful rollouts. Lead structured change management initiatives for new tools and process transformations. Act as a change agent, building cross-functional alignment and stakeholder buy-in at multiple levels.

Strategy Execution

Align digital operations roadmap with broader business and transformation objectives. Translate strategic goals into action through operational programs and digital projects. Champion digital-first mindset across zones and functions through playbooks, success stories, and best practices. Engage zonal leaders and executive stakeholders to review progress and drive accountability.

Key Skills & Experience

5-7 years in digital operations, eCommerce roles. Proven success in launching and scaling D2C or marketplace commerce platforms. Understanding of digital adoption frameworks, change management, and stakeholder engagement. Strong ability to manage programs, people, and performance in matrix environments. Familiar with tools like OMS, CRM, LMS, DMS, analytics platforms and digital governance systems. * Strong written and verbal communication with ability to drive alignment across technical and business teams.