Job Description

Skill required:

Marketing Operations - Social Media Strategies

Designation:

Digital Mktg Advisory Associate Manager

Qualifications:

Any Graduation

Years of Experience:

10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. Role requires Digital Marketing Ads & Promotion creation/design

What are we looking for?

o 8-10 years of experience in social media operations, channel management, or digital marketing, preferably at a global brand or agency. o Proven experience executing content across all major social platforms, with a deep understanding of platform features and nuances. o Strong operational mindset with experience creating workflows, documentation, and process improvements. o Familiarity with social publishing and analytics platforms (e.g., Sprinklr, Emplifi, Brandwatch, Later). o Excellent organizational, communication, and stakeholder management skills. o Ability to handle fast-paced environments and juggle multiple deadlines with precision. o Experience working with cross-functional teams including creative, legal, customer service, and media. o Social Media Operations & Publishing o Manage the end-to-end execution of daily social content across platforms (Instagram, TikTok, LinkedIn, YouTube, Threads, X, etc.). o Own publishing calendars, scheduling, and real-time content drops using social tools (e.g., Sprinklr, Hootsuite, Later). o Coordinate with creative, content, and product teams to ensure asset readiness, messaging accuracy, and timely delivery. o Handle & Platform Management o Oversee all brand-owned social handles and accounts, ensuring consistency, compliance, and alignment with brand voice and guidelines. o Manage platform access, user permissions, and admin controls with cross-functional and agency partners. o Stay current on platform updates, trends, and best practices to inform content planning and platform-specific strategies. o Community Management & Engagement o Lead community moderation, audience engagement, and reactive content planning in collaboration with customer support and brand voice teams. o Create and implement escalation processes for sentiment shifts, brand reputation management, and customer concerns. o Track and report on community sentiment, volume, and engagement performance. o

Roles and Responsibilities:

oIn this role you are required to do analysis and solving of moderately complex problems o Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures o The person requires understanding of the strategic direction set by senior management as it relates to team goals o Primary upward interaction is with direct supervisor or team leads o Generally interacts with peers and/or management levels at a client and/or within Accenture o The person should require minimal guidance when determining methods and procedures on new assignments o Decisions often impact the team in which they reside and occasionally impact other teams o Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture o Please note that this role may require you to work in rotational shifts o Social Media Operations & Publishing o Manage the end-to-end execution of daily social content across platforms (Instagram, TikTok, LinkedIn, YouTube, Threads, X, etc.). o Own publishing calendars, scheduling, and real-time content drops using social tools (e.g., Sprinklr, Hootsuite, Later). o Coordinate with creative, content, and product teams to ensure asset readiness, messaging accuracy, and timely delivery. o Handle & Platform Management o Oversee all brand-owned social handles and accounts, ensuring consistency, compliance, and alignment with brand voice and guidelines. o Manage platform access, user permissions, and admin controls with cross-functional and agency partners. o Stay current on platform updates, trends, and best practices to inform content planning and platform-specific strategies. o Social Media Operations & Publishing o Manage the end-to-end execution of daily social content across platforms (Instagram, TikTok, LinkedIn, YouTube, Threads, X, etc.). o Own publishing calendars, scheduling, and real-time content drops using social tools (e.g., Sprinklr, Hootsuite, Later). o Coordinate with creative, content, and product teams to ensure asset readiness, messaging accuracy, and timely delivery. o Handle & Platform Management o Oversee all brand-owned social handles and accounts, ensuring consistency, compliance, and alignment with brand voice and guidelines. o Manage platform access, user permissions, and admin controls with cross-functional and agency partners. o Stay current on platform updates, trends, and best practices to inform content planning and platform-specific strategies.




Any Graduation