Job Description

Company Description

About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes' Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.



Role Description:

The Digital Marketing Team Lead / Sr. Associate is responsible for delivering and measuring effective, engaging digital marketing campaigns, with a strong focus on social media, display advertising, SEO/SEM and email. Working in close partnership with the local panel teams you will be accountable for designing and deploying strategies to recruit new panel members whilst nurturing existing members and preventing panel attrition. This role requires an analytical, strategic thinker who excels in a fast-paced environment and can adjust tactics to deliver required results. Your focus will be on the ownership of panel marketing campaigns, targeting internal and external stakeholders to recruit and retain panellists.

Duties and Responsibilities

• Design and deliver marketing campaigns that achieve their objectives and support the team's goals
• Design, plan and execute complementary social media campaigns to recruit new M-PANELS panellists
• Hold responsibility for the analytical reporting of digital marketing campaigns and use that data to inform future activities and improvements
• Run monthly marketing campaign reviews to track performance of campaigns and propose improvements.
• Implement best practice SEM/SEO approaches including paid advertising and on-page optimization for all platforms
• Identify trends and insights, and optimise ROI and performance based on the insights
• Identify critical conversion points and drop off points and optimise user funnels
• Work closely with other members of the Panel team, and other marketing stakeholders, to collaborate on campaign strategy and design
• Work with the Associate Directors of Panel to ensure the Panel Growth Strategy is executed

How will you do this?

• As a digital marketing expert you'll be the subject matter expert in a marketing team new to automation and strategic campaigns. You will have the opportunity to make the role your own, designing something powerful from the ground up, with the opportunity to support the delivery of significant revenue growth in 2021.
• Understand the market research industry, the competitive landscape, and industry forces, and where M-PANELS's panel stands out from the crowd.
• Prioritise your workload to make best use of your time to meet deadlines and targets, ensuring these are in line with business and departmental priorities.
• Perform flawlessly and professionally in a fast-paced environment, with the flexibility and willingness to change direction or strategy when circumstances demand.

Experience, skills and qualifications

• Social media planning experience, including with paid advertising, SEO/SEM
• Deep experience of email campaign strategy, automation, and tactics
• A creative thinker with the capacity to design engaging campaigns
• Excellent copywriting skills for web and email
• Motivated by an exciting and collaborative team environment
• Able to make decisions, take ownership and accept accountability
• Self-motivated and driven with a passion for excellence
• Self-directed worker with the professionalism and focus to work relatively autonomously, albeit with the support of marketing colleagues
• Previous marketing experience, preferably in a B2C healthcare environment
• Excellent verbal and written communicator with an eye for detail

Qualifications

Bachelor's degree in business, marketing, or any other relevant field

Additional Information

OTHER REQUIREMENTS

• Work timing: 3:00 PM to 12:00 AM Shift
• Industry - Market Research