2-4 years of experience in account management, digital marketing, or client servicing.
Employment Type:
WFO
Qualification:
Bachelor's degree in Marketing, Business, or related field.
Working Days & Hours:
Mon to Sat : 9.30 pm to 6.30 pm
Interview Process:
2 Round (1st Virtual & 2nd is F2F)
Industry:
Team Size:
25
About the Role
We are seeking a proactive and client-focused Client Success Manager to join our marketing team. The CSM will serve as the primary liaison between our agency and clients, ensuring campaigns are executed smoothly, goals are achieved, and long-term partnerships are built.
Key Responsibilities
Act as the main point of contact for assigned clients, ensuring clear communication and timely updates.
Understand client business goals and translate them into actionable marketing strategies with the internal team.
Manage project timelines, deliverables, and expectations to ensure client satisfaction.
Collaborate with creative, performance, and content teams to ensure campaigns meet KPIs.
Monitor campaign performance, prepare regular reports, and present insights & recommendations.
Identify opportunities for upselling/cross-selling additional services to add value.
Handle escalations, resolve issues, and maintain strong client relationships.
Ensure renewals and client retention by delivering measurable success and ROI.
Perform any additional work or responsibilities assigned by management in alignment with company objectives. ?
Qualifications & Skills
Strong understanding of marketing channels: digital ads, SEO, social media, content, branding.
Excellent communication and presentation skills.
Ability to manage multiple clients and projects simultaneously.
Analytical mindset with proficiency in tools like Google Analytics, Ads Manager, CRM tools.
Problem-solving, negotiation, and relationship-building skills.
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What We Offer
Opportunity to work with top brands and diverse industries.
Dynamic, creative, and supportive work environment.
Growth and learning opportunities in the digital marketing domain.
Performance-based incentives.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹40,000.00 per month
Application Question(s):
Do you have 2-4 years of experience in digital marketing, account management, or client servicing (including handling multiple clients/campaigns)?
Are you proficient in using digital marketing tools such as Google Analytics, Ads Manager, and CRM platforms for campaign tracking and reporting?
This is a full-time Work-From-Office (WFO) role in Marol, Andheri East, Mumbai. Are you comfortable working from this location, Monday to Saturday, 9:30 AM - 6:30 PM?
Work Location: In person
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