Job Description

Job description

We are looking for an experienced

Executive - Digital Marketing

to plan, execute, and optimize our online marketing campaigns. The ideal candidate should have strong hands-on experience across digital channels and a performance-driven mindset.

About the Role

KNS Infrastructure

is seeking a

dynamic and experienced Digital Marketing Executive - CRM & Customer Engagement

to manage and enhance customer relationship operations across our

residential plotted development projects

.

The ideal candidate will take ownership of the

entire customer lifecycle

, from

initial inquiry and booking

through

post-sales engagement and final handover

. This role demands strong expertise in

real estate CRM processes

, exceptional communication skills, and a customer-first mindset to ensure a seamless and transparent buyer experience.

This position plays a

critical role in driving customer satisfaction, strengthening trust, ensuring regulatory compliance

, and enabling long-term relationships through structured communication, data management, and service excellence.

Key Responsibilities

Manage end-to-end

customer journey

across plotted development projects Coordinate with

sales, legal, finance, and project teams

to ensure smooth customer communication Maintain and optimize

CRM systems

, ensuring accurate customer data and timely follow-ups Handle

booking documentation, payment tracking, milestone updates, and handover coordination

Address customer queries, escalations, and grievances professionally and efficiently

Ensure compliance with RERA guidelines, documentation standards, and internal processes

Design and execute customer engagement campaigns

(email, WhatsApp, SMS, updates) Generate reports on customer satisfaction, pending actions, and lifecycle metrics Plan and execute digital marketing campaigns across

Google Ads, Meta (Facebook/Instagram), LinkedIn

, and other platforms Manage

SEO, SEM, display advertising, and social media marketing

initiatives Analyze campaign performance using tools like

Google Analytics, Search Console, and ad dashboards

Optimize campaigns to improve ROI, CTR, CPC, and conversions

Create and manage content calendars for social media platforms

Coordinate with internal teams and external agencies for creatives and campaigns

Track trends, competitors, and emerging digital marketing tools

Required Skills & Qualifications

4-6 years of proven experience in

Digital Marketing

Strong knowledge of Google Ads, Meta Ads, SEO, SEM, and Social Media Marketing

Hands-on experience with analytics and reporting tools

Good understanding of lead generation and performance marketing

Excellent communication and analytical skills

Bachelor's/ Master's degree in Marketing, Business, MBA or a related field (preferred)

What We Offer

Competitive salary up to ?6 LPA Opportunity to work in a growth-driven marketing team Performance-based learning and career advancement

How to Apply

Interested candidates can apply directly via LinkedIn/Indeed

or send their updated resume to

[your email ID]

with the subject line:

"Application for Executive - Digital Marketing"

Job Type: Full-time

Pay: ?400,000.00 - ?600,000.00 per year

Ability to commute/relocate:

Vijayanagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Master's (Preferred)
Location:

Vijayanagar, Bengaluru, Karnataka (Preferred)
Work Location: In person