Job Description

About Us:

Milestone Innovative Technologies is a forward-thinking company specializing in advanced software solutions and digital marketing services. We partner with clients to provide tailored strategies that drive growth and enhance customer engagement. For this role, Milestone is hiring on behalf of our client, a leading online perfume store. While the selected employee will work at our company's workplace, they will be dedicated to fulfilling the client's requirements and contributing to their success.

About Our Client:

Our client is a leading online perfume store offering a wide range of luxury fragrances from top brands. Their mission is to provide customers with the finest selection of perfumes, exceptional service, and a seamless shopping experience. They are committed to curating the best in luxury scents while ensuring that their customers enjoy an unparalleled online shopping journey.

Job Summary:

We are seeking a dynamic and results-driven Digital Marketing & E-commerce Manager with at least 5 years of experience to enhance our client's online presence across various e-commerce platforms, including Shopify, Amazon, and other marketplaces. This role is integral in managing digital marketing strategies, including Google PPC campaigns and social media paid advertising. The ideal candidate will also oversee product listings, order processing, customer service, and social media engagement, ensuring all operations run smoothly.

Key Responsibilities:

E-commerce Management:

Manage and optimize product listings on Shopify, Amazon, and other online platforms to ensure consistency and improve search engine visibility. Monitor inventory levels, coordinate with suppliers, and manage the entire order fulfilment process, including handling returns. Analyze sales performance data to adjust pricing strategies and maximize revenue.

Digital Marketing:

Develop, implement, and manage Google PPC campaigns aimed at driving targeted traffic and maximizing ROI. Plan and execute paid social media campaigns across platforms like Facebook, Instagram, and others to boost brand visibility and generate leads. Regularly monitor, analyze, and report on campaign performance, using data-driven insights to optimize results.

Customer Support:

Provide excellent customer service by responding to inquiries and resolving issues via email, live chat, and phone promptly and professionally. Manage customer reviews and feedback, maintaining a positive brand reputation across all platforms. Provide actionable insights into customer behavior and preferences to improve marketing and sales strategies.

Social Media Management:

Engage with our audience on social media platforms by managing comments and messages. Work closely with the marketing team to support and amplify organic social media content and campaigns. Keep abreast of social media trends and competitor activities to inform and refine our marketing strategies.

Qualifications:

Minimum of 5 years of experience managing Shopify and Amazon stores, with a preference for candidates with experience in the perfume or beauty industry. Strong expertise in Google PPC and social media advertising platforms, with a demonstrated track record of successful campaign management. Fluent in English with excellent communication skills, both written and verbal. Excellent analytical skills with the ability to interpret data to drive strategic marketing decisions. Experience in customer service and social media account management. Strong organizational skills with a keen attention to detail. Ability to multitask and manage time effectively in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite, Google Analytics, and other relevant digital marketing tools.

Preferred Qualifications:

Experience with additional e-commerce platforms (e.g., eBay, Etsy) and broader digital marketing strategies. Knowledge of SEO best practices, particularly within the perfume or beauty sector. Familiarity with graphic design or photo editing software is a plus.

What We Offer:

Competitive salary package ranging from ?20,000 to ?35,000. Opportunities for professional development and career growth within a supportive and innovative work environment.
Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Work Location: Remote