Job Description

Digital Cloud Solution Architect

====================================


Gurgaon, Haryana, India



Date posted

Oct 15, 2025

Job number

1894617

Work site

3 days / week in-office

Travel

0-25

%

Role type

Individual Contributor

Profession

Digital Sales and Solutions

Discipline

Digital Cloud Solution Architecture

Employment type

Full-Time

Overview

At Small Medium Enterprises and Channel (SME&C), we are leading a fast-growing, Artificial Intelligence (AI)-powered global sales team--one that is deeply driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem,we are redefining how businesses of all sizes adopt technology to drive growth and innovation.


SME&C is more than a sales organization--it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, performance-focused, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.


This role is part of Global SMB segment, working primarily with digital natives, enterprises, and small businesses that maintain a direct relationship with Microsoft. Success is measured by net-new revenue contribution; workload adoption and expansion across the assigned portfolio.

Qualifications

Required/Minimum Qualifications

8+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales 5+ years experience with cloud-based solution designs, migrations and
management of technology.3+ years of experience in pre-sales and in a direct quota carrying role.


OR Relevant certifications from Microsoft or competitive platforms AND


8+ years experience in technical architect, technical consulting, design and


implementation, and/or technical sales in a quota carrying role.

OR equivalent extertise and experience.

Additional or Preferred Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technical architect, consulting, design and implementation, and/or sales
o OR equivalent experience.

Responsibilities

Sales Customer Engagements

Proactively engages with and reaches out to customer technical decision makers
and influencers proactively and independently. Utilizes information on customer


business, industry, needs, competitive landscape and key priorities to support


customer's digital transformation, challenge them when necessary, and position


the customer to deliver architectures. Keeps up to date with customer


information, industry and market trends, and compliance regulations.


Uses knowledge of customer context, cross-solution or portfolio expertise, and
deep technical and market/industry knowledge to build credibility with customers


individually or at scale.


Leads and ensures technical wins for core and adjacent technologies by leading
technical discussions with customers and establishing rules of engagement (e.g.,


role boundaries, handoff strategies) for extended teams, leveraging knowledge of


processes (e.g., Managed Service Provider, co-sell Partners), tools, and programs


(e.g., FastTrack, End Customer Investment Funds).Searches for customer


references to use in engagements.


Leverages knowledge of resources (e.g., roles, Microsoft Technology Center,
demo sites, virtual sites) with limited managerial support and proactively engages


product and support teams (e.g., engineering) to remediate blockers by


conveying impact.


Understands team resources and supports efforts to maximize the impact of
customer engagements through capacity planning, prioritization, capabilities


assessment, and utilization of resources. Receives instructions to prioritize


resources and works to maximize selling time to achieve scorecard objectives and


subsidiary strategy as directed.


Scale & Collaboration


Captures core competitive knowledge across solution areas and delivers back to
product and engineering teams to enhance team capabilities and develop


compete strategies.


Applies and customizes existing demonstration assets. Demonstrates and
oversees demonstrations (e.g., Architectural Design Sessions, Proof of Concept


sessions) of solutions based on multiple Microsoft products through initial


engagements.


Monitors and analyzes action plans to promote customer usage of key/prioritized
Microsoft solutions/products that support customer's business outcomes.


Identifies opportunities to promote usage.


Applies the orchestration model to proactively drive deal closure by identifying
and aligning internal stakeholders and leveraging and expanding relationships


with partners.

Architecture Design and Deployment

Receives and synthesizes data about customer/partner business and technical
requirements, addresses them with technical architecture(s), and demonstrates


and proves the capability and value of those solutions through design


collaboration sessions with the customer/partner.


Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and
costs) for multiple technical solutions across technology areas to prove the


proposed architecture design. Moves the customer forward from pilots to


productive deployments by rooting pilots in business impact. Appropriately


leverages growth levers (e.g., Azure Credit Offer [ACO]) to ensure successful


adoption of POCs.


Leads customer/partner projects that implement technical architecture(s).
Provides thought leadership for technical architecture design, development, and


deployment and supports the customer/partner throughout pre-sales and/or


implementation.


Identifies, escalates, and works to resolve technical blockers (e.g., changing
configurations, sample coding) to accelerate architecture implementations, and


routes non-technical issues for removal by appropriate party.


Adapts methodology and applies governance to identify, communicate, and/or
minimize business and/or technical risks, defines customer/partner conditions of


success, adheres to quality assurance, and calculates risks whilst designing and/or


delivering solutions.

Driving Customer Success

Builds customer timelines to identify and gain buy in on metrics in conjunction
with partners to align with customer's digital transformation initiative and expand


customer success coverage as a discipline. Establishes cadence for checking in


and reporting on people, process and technology progress.


Acts as the Voice of the Customer by driving new feedback, blockers, insights,
resource (e.g., OneList, End Customer Investment Funds) items across territories


so they can be added and prioritized. Represents the customer to product teams


to shape products and services by providing insights across the territory.


Identifies gaps and drives new workloads through communication of financial
value to the customer, collaborating with sales team and driving new workloads.


Builds on her or his network and industry experience to connect customers with


ideas, people, and resources to new support customer opportunities. Cultivates


the strategic image of Microsoft as a valued business partner that serves a wide


range of customers/partners by aligning the vision for Microsoft cloud


technologies with future industry needs. Creates a vision with business solution


scenarios and partners/services that helps the customer meet their business goals


and achieve their long-term corporate vision. Enables partners to a certain extent


on projects to be a part of the client-side team.


Drives new workloads jointly with sales team by leading demand generation and
actively identifying new engagements. Holds peer teams accountable, and brings


insights to drive success of Microsoft cloud solutions by taking ownership of


milestones within engagements. Drives One Microsoft mindset.

Technical Leadership

Builds their own readiness plan and proactively identifies learning gaps. Grows
domain knowledge and practices expertise by communicating with customers,


partners, and senior colleagues to expand knowledge of architecture.


Shares ideas, insight, and strategic, technical input with team members using
knowledge of Microsoft cloud solutions and their context in the competitive


landscape. Provides thought leadership by acting as role model for the architect


community and consistently sharing knowledge to increase the functional or


technical skills and expertise of peers in ways that impact career goals and


business outcomes.


Monitors and responds to internal and external tech community posts, attends
community calls, sessions, hackathon, etc., and acts as a mentor for their


technology area. Contributes and participates in Customer Executive Briefing


Center sessions. Shares best practices internally on community calls and drives


recognition of Microsoft Cloud solutions through presentations and


engagements with external audiences.


Conducts group training or one-to-many events (e.g., workshops, webinars) to
present and educate customers and colleagues on the capabilities and benefits


across Microsoft solutions/products. Ensures customer cloud platform


enablement by gaining buy in at the C-level for cloud platform readiness and


orchestrating various resources within Microsoft, partner, and customer resources


to get them on board with Microsoft's cloud platform environment readiness


initiative.


Other


Embody our culture and values
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
?Industry leading healthcare
?Educational resources
?Discounts on products and services
?Savings and investments
?Maternity and paternity leave
?Generous time away
?Giving programs
?Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.