Job Description

The Digital Sales Team Lead is an entry level position based out of Mumbai, responsible for providing full leadership and direction to a team of employees in an effort to deliver a full range of sales and support activities in coordination with the Consumer Sales team. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. The overall objective of this role is to ensure the seamless delivery of sales and support to Citi partners.

Responsibilities:

• Drive Agencies and Partners to build top of the funnel leads for scaling cards business in Digital channels.
• Proactive in tracking each and every Digital customers application and process steps to consistently build efficiencies across channels and partners.
• Liaise with various stakeholders to ensure smooth and frictionless flow of work. Provide suggestions and ideas to simplify processes.
• Collaborative by engaging with wide network of teams seeking updates and inputs to improve bottom of the funnel efficiencies.
• Create presentations and other documentation for meetings, should be good with analysis and dashboard for sharing updates with senior management.
• Provide advice and product information to Citi clients as appropriate, outlining features and benefits
• Achieve or exceed decided sales targets for the unit. Identify and leverage best practices in the industry and across portfolios.
• Leverage research and insights tools where appropriate to make smarter decisions, ready to take additional assignments and support team members with shared responsibilities.
• Ready to stretch as and when needed to support business exigencies and meet deadlines.
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Share insights from mystery shopping, best practices, competitive intelligence, etc.
• Ensure Compliance to all Compliance & Regulatory Standards.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Previous relevant Cards experience preferred
• Experience in financial sales, customer service and management required
• Proficient in Microsoft Excel, Outlook and Tech savvy with Computer skills
• Knowledge of digital sales and marketing will be added advantage
• Proactive leadership and motivational skills
• Consistently demonstrates clear and concise written and verbal communication
• Creative problem solving and decision-making skills

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

On March 30, 2022 , Citi reached an agreement with Axis Bank for the sale of Citi's consumer businesses in India. The transaction comprises the sale of the consumer banking businesses of Citibank India, which includes credit cards, retail banking, wealth management and consumer loans. The transaction also includes the sale of the consumer business of Citi's non-banking financial company, Citicorp Finance (India) Limited, comprising the asset-backed financing business, which includes commercial vehicle and construction equipment loans, as well as the personal loans portfolio. It excludes Citi's institutional client businesses in India. Citi remains committed and focused on serving institutional clients in India and globally. The transaction is expected to close in the first half of 2023 subject to requisite regulatory approvals. As this particular role operates within the scope of Citi's consumer businesses, the successful candidate will initially be employed by Citi, but on sale completion, her/his employment will transfer to Axis Bank.



Job Family Group: Consumer Sales



Job Family: Field Sales



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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