Job Description

Company Name: VARITE India Private Limited
About The Client:
Client is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth
About The Job:

• We are seeking a hands-on specialist to design, implement, and deliver high-quality systems training and Digital Adoption Platform (DAP) solutions for customers across the Americas and APAC, with potential expansion to EMEA.
• The ideal candidate combines instructional design expertise with technical DAP configuration skills, can operate across time zones, and consistently delivers measurable adoption outcomes.

Essential Job Functions:

• Plan, design, and develop systems training programs for enterprise applications.
• Develop, configure, and deploy DAP content (e.g., walkthroughs, tooltips, in-app guidance, checklists) using leading platforms (e.g., WalkMe, Whatfix, etc.), including segmentation, targeting, and A/B testing.
• Conduct needs assessments, stakeholder interviews, and workflow analyses to identify adoption barriers and training requirements.
• Create training assets and documentation: curricula, lesson plans, job aids, microlearning modules, quick reference guides, and knowledge base articles.
• Implement analytics and reporting to measure adoption, training effectiveness, and user behavior; translate insights into optimization plans.
• Ensure quality via comprehensive QA processes (cross-browser/device testing, accessibility, localization readiness, performance checks).
• Provide post-deployment support, troubleshooting, content updates, and ticket resolution within SLAs.
• Support multi-region delivery (Americas/APAC initially; EMEA as needed), including scheduling and cultural adaptation of materials.

Qualifications:

• 3-7 years of experience in systems training, digital adoption, or product enablement for enterprise applications.
• Proven hands-on experience configuring and deploying DAP solutions (WalkMe, Whatfix, or equivalent).
• Strong instructional design skills (ADDIE, Agile learning design), adult learning principles, and facilitation expertise.
• Demonstrated success driving user adoption with measurable impact (e.g., task completion rates, time-to-proficiency, reduced support tickets).
• Proficiency with LMS and content authoring tools (e.g., Articulate, Captivate), and collaboration platforms (e.g., Jira, Confluence, Slack).
• Basic technical fluency: HTML/CSS selectors, DOM understanding, event tracking, APIs/integrations, browser developer tools.
• Excellent communication and stakeholder management skills; ability to work with business and technical audiences.
• Bachelor's degree in a related field (Instructional Design, Information Systems, Human-Computer Interaction) or equivalent experience.

Preferred/Nice-to-Have:

• Experience supporting customers across multiple regions/time zones; willingness to work flexible hours aligned to Americas and APAC.
• Multilingual capabilities (English required; additional APAC/EMEA languages a plus).
• Familiarity with CRM, ERP, HRIS, or other enterprise platforms commonly targeted by DAP initiatives.
• Certifications in DAP platforms and/or instructional design (e.g., WalkMe Certified, CLDP).
• Competencies:
• Customer-centric mindset with strong problem-solving and consultative approach.
• Outcome orientation with ability to define KPIs and deliver ROI.
• Adaptability and cultural awareness for global audiences.
• Ownership, reliability, and cost-conscious delivery.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Skills Required