Job Description

Who are we Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning content and Application Support are consumed. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that helps accelerate product adoption and reduce support/training efforts by providing Contextual and Step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. The product has redefined the way companies onboard, train, and provide support to users! Our global Customer Success team (India, US, UK, Australia & Germany) of around 80+ members is working with large enterprises spread across the North American (70%), European (20%), and ANZ (10%) regions. Customer Success has been one of the growth pillars and is of strategic importance for Whatfix. What sets us apart from the rest With many of the \'Fortune 500\' companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of! With YoY revenue growth of over 300%, we have also been recognized among the top 50 fastest-growing SaaS companies worldwide in the SaaS 1000 list and as a Global Market Leader by Gartner in the digital adoption space Our Customer Obsession is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights This is what our investors have to say - || || || || || In this role, you will: Support the team to define & agree on the project plan, scope, timelines & dependencies for implementation When working with specific a/c, benchmark practices/focus areas against other players in that space. Generate and share required reports (as per RASCI matrix) with relevant stakeholders Ensure aligned team members are meeting compliance mandates. Drive resource utilization, cross-collaboration and competency development within the team On a need basis, oversee & manage on-the-job performance of aligned team members Required Expertise Experience working in diverse cultures and practices across geographies Worked in any of the following industries - IT/ITES /Healthcare/BFSI/ Manufacturing/FMCG/ Oil and Gas among others. Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage. Knowledge of Javascript, CSS, HTML will be an advantage Team handling experience, at least in functional capacity. Preferred Skills Awareness of diverse cultures and practices across geographies Worked in any of the following industries - IT/ITES /Healthcare/BFSI/ Manufacturing/FMCG/ Oil and Gas among others Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage. Knowledge of Javascript, CSS, HTML will be an advantage Perks & Benefits (India) Best-in-class medical insurance coverage Free lunch & dinner buffet Doorstep cab drop facility Education sponsorship Internal job transfer & global mobility programs Scope to represent Whatfix at global events We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

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