Manage and operate the Tata Dialer system for high-volume outbound calling.
Upload, monitor, and optimize calling data within the dialer and CRM.
Track real-time metrics like call drops, connectivity, and agent utilization.
Work closely with the sales/admissions team to ensure smooth lead flow and follow-ups.
Flag invalid leads, ensure data hygiene, and assist with daily reporting.
Troubleshoot dialer issues to keep operations running without interruption.
Requirements:
1 year of hands-on experience with Tata Dialer (Mandatory)
Basic knowledge of CRM platforms and Excel/Google Sheets
Strong communication, coordination, and time management skills
A solution-driven mindset and the ability to multitask in a fast-paced environment
Prior experience in EdTech/BPO/Customer Service is a plu
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Cell phone reimbursement
Schedule:
Day shift
Ability to commute/relocate:
Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Location: