Job Description

Job Title:

Dialer Support Executive

Job Summary:

We are seeking a highly skilled and proactive

Dialer Support Executive

to manage and support our call center dialer infrastructure. The ideal candidate should have hands-on experience with

VC Dialers

, managing

30 to 35 dialer stations

, and a strong working knowledge of

Asterisk systems

. The role involves overseeing dialer operations, resolving technical issues, and ensuring smooth day-to-day functioning of the dialer system for outbound and inbound campaigns.

Key Responsibilities:

Dialer Operations Management:

Configure, monitor, and maintain

ViCi Dialer systems

to ensure efficient campaign performance. Manage and support

30 to 35 dialer stations

, ensuring all agents are properly logged in and operational during work hours. Generate daily, weekly, and monthly reports related to dialer performance, agent productivity, and system uptime.

Technical Troubleshooting & Support:

Provide

level 1 and 2 technical support

for all dialer-related issues in coordination with the IT team. Troubleshoot and resolve issues related to agent connectivity, dialer login failures, call routing, and campaign configurations. Ensure minimal downtime and quick resolution of dialer issues to avoid impact on business operations.

Asterisk System Administration:

Perform basic configurations and maintenance tasks on

Asterisk-based telephony systems

. Collaborate with network and VoIP engineers to manage call flows, IVR setups, and SIP trunk configurations.

Collaboration and Communication:

Work closely with the call center management and IT team to align dialer functions with business goals. Train team leads and supervisors on dialer usage, issue reporting, and best practices. Act as the primary point of contact for any technical concerns related to dialer systems.

Required Skills & Qualifications:

Minimum 1years of experience in a similar role managing

VC Dialers

and call center infrastructure. Proven experience managing and supporting

30 to 35 dialer stations

in a live call center environment. Strong understanding of

Asterisk PBX

, VoIP, SIP, and related telephony protocols. Proficient in troubleshooting Windows and Linux-based dialer systems. Good communication skills and ability to work under pressure in a fast-paced environment. Bachelor's degree or equivalent diploma in IT, Computer Science, or related field.

Preferred Qualifications:

Certification in Asterisk, VoIP, or similar telephony systems. Experience with predictive, progressive, and preview dialing modes. Familiarity with CRM integrations and real-time call monitoring tools.
Job Location: Kudasan, Gandhinagar.

Job Type: Full-time

Pay: ?15,000.00 - ?35,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Overtime pay
Work Location: In person