Job Description

Dialer Operation - DMS Process (GB02A / GB02B) || 2-5 yrs || Pune || 5 Days || Max NP 30 Days || Mandatory: Dialer Ops + Campaign Mgmt

Hiring for a

leading NBFC (Non-Banking Financial Company)

Pune, Maharashtra

Experience:

2-5 years

Working Days:

5 Days

We are seeking a skilled Dialer Operations professional (DMS Process)

with hands-on experience in outbound dialer systems and campaign execution.

Mandatory Experience

2+ years of core dialer operations experience on systems like

Genesys / Avaya / Aspect / Ameyo

Experience in outbound campaign creation, list upload, pacing changes, real-time monitoring Strong understanding of routing, pacing optimization, retry logic, ANI strategy, contact strategy, compliance norms

Good to Have

Experience in BPOs, NBFCs, Banks, and Fintech outbound functions
Advanced Excel, basic SQL, dashboard/monitoring tools

What you will work on

Daily dialer setup, list upload, pacing, retry logic Real-time monitoring & optimisation-time monitoring & optimization Data validation & campaign hygiene Coordination with Ops, WFM & IT Compliance & governance adherence

Before applying, ensure you have experience in:

Predictive / Preview / Progressive dialing Outbound dialer volumes Mention exact dialers worked on Confirm if okay with WFH on 1st & 4th Saturday
Job Type: Full-time

Pay: ₹33,000.00 - ₹41,000.00 per month

Experience:

dialer operations: 2 years (Required)
Work Location: In person