Job Description

Position : Dialer Executive

Location : Kirti Nagar, West Delhi

Shift timings : 4 am to 1 pm

(pick up cabs provided)

One time meal provided

5.5 days working

JOB RESPONSIBITIES :

System Management:

Managing and configuring automated dialing software (e.g., predictive, power, or preview dialers) for various outbound campaigns.

Data Handling:

Performing daily uploads, downloads, and importing of contact lists, as well as managing and scrubbing data (e.g., removing "Do Not Call" (DNC) numbers) to ensure accuracy and compliance.

Real-time Monitoring:

Continuously monitoring campaign performance metrics (such as call volume, answer rates, and agent availability) and making real-time adjustments to dialer settings to improve efficiency and results.

Analysis and Reporting:

Generating daily, weekly, and monthly reports on dialing metrics and performance, and analyzing the data to identify trends, potential problems, and areas for improvement.

Troubleshooting and Support:

Collaborating with the IT team and vendors to troubleshoot and resolve technical issues related to the dialer system or associated technologies (like CRM integration or IVR).

Compliance Assurance:

Ensuring all dialing activities adhere to relevant industry regulations and company policies, such as those related to telemarketing and consumer privacy.

Collaboration:

Working closely with operations, sales, and workforce management teams to align dialing strategies with overall business goals and campaign objectives.

SKILLS REQUIRED :

Proficiency with dialer software and CRM systems. Strong analytical and problem-solving skills. Excellent attention to detail and strong time management abilities. Good communication skills for coordinating with various teams. Knowledge of relevant industry regulations and compliance standards.
HR TEAM

VISION TECH

shweta.visiontech03@gmail.com

8368356119

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Food provided
Work Location: In person